Donor Relations Manager

Are you an organized, people-focused professional who thrives on making systems run smoothly and teams perform at their best? Join our team and play a key role in supporting our global mission through efficient donor management and exceptional service.

APEX Placement and Consulting has partnered with an exciting company in Ossining, NY looking to add a Donor Services Supervisor to their already amazing team. Their primary responsibility will be to oversee daily team operations to ensure accurate donor data, timely gift processing, and efficient support for fundraising activities. Keep reading for more details!

What’s in it for you:

• 1st shift opportunity – Monday to Friday from 8:30am-4pm
• Competitive salary at $69,480/yr.
• Direct Hire position - you'll be hired on directly with our client!
• Amazing benefit package once hired in permanently
• Medical, Dental and Vision
• 401K
• Paid vacation
• Pension

What your day will look like:

• Supervise daily operations of the Donor Services team, including training, coaching, and conducting annual performance reviews.
• Develop, implement, and uphold procedures related to donor data management and gift processing.
• Oversee the accuracy and timeliness of donor data entry, gift processing, and acknowledgment generation.
• Research and resolve donor database processing issues, documenting findings and recommending improvements.
• Create, update, and maintain detailed procedure manuals; ensure team compliance with established standards.
• Act as the primary liaison between Donor Services and other departments to coordinate system enhancements and process improvements.
• Prepare and present reports and statistical summaries on donor activity, team metrics, and performance outcomes.
• Support team members with goal setting, professional development, and alignment with organizational objectives.
• Promote clear and consistent communication through meetings, emails, and calls regarding donor service operations.

What we are looking for:

• Associate degree in Computer Science, Technical Training, or a related field required.
• 5 years’ experience managing and maintaining donor management systems or databases (e.g., Raiser’s Edge, Salesforce NPSP, DonorPerfect, etc.).
• Demonstrated supervisory experience, including conducting performance evaluations and supporting staff development.
• Solid understanding of fundraising operations, donor relations, and data management best practices.
• Strong analytical skills with experience compiling and interpreting data

At Apex, we actively encourage applications from underrepresented groups. Your unique experiences and perspectives are valuable to us, and we’re excited to see how you might contribute to our team. While we have outlined a set of qualifications for this role, we recognize that experience and skills can come from a variety of backgrounds. If you meet most of these qualifications and are eager to learn and grow with us, we invite you to apply.