What are the responsibilities and job description for the Scheduler/Front Desk Receptionist position at Apex Pediatric Therapy?
Job description:
Apex Pediatric Therapy Services provides ABA, speech and occupational therapy services to children and adolescents. We are currently looking for a positive, creative and energetic scheduler / receptionist.
Role and Responsibilities
- Greet patients and visitors warmly, providing excellent customer service and maintaining professional phone etiquette
- Front desk receptionist activities
- Manage therapists’ schedules as per the need of the clients
- Keep all schedules up to date on the scheduling system
- Arrange coverage for therapists’ cancellations
- Manage continuity of care as new therapists join and others exit
- Maintain upcoming time off schedule and ensure coverage for time offs for short term and long term needs
- Address clients’ request for schedule changes as and when needed
- Keep the facilities organized and clean at all times
- Other administrative duties as assigned
Skills & Qualifications:
- Bachelor’s Degree Preferred
- Excellent communication and listening skills
- Proven history of customer-centric approach
- Prior scheduling experience preferred
- Ability to work in a fast-paced environment with changing schedule related needs while maintaining a positive attitude
- Excellent organization, planning, prioritization and time-management skills
- Excellent interpersonal skills
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Paid time off
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $17 - $19