What are the responsibilities and job description for the Operations Manager position at Apex Moving Storage?
Company Description
Since 1972, Apex Moving Storage has served the businesses and residents of Middle Tennessee, specializing in local, long-distance, and international moves. As an agent of Atlas Van Lines, Apex is part of a global network with access to the latest in moving equipment and technology, ensuring safe and efficient transport of belongings. The company is committed to providing customized moving and storage solutions that fit customers' needs and budgets. With over 40,000 square feet of warehouse space, Apex offers flexible short-term and long-term storage options. Guided by values such as excellence, integrity, and respect, Apex is dedicated to delivering high-quality, trustworthy services.
Location: Spring Hill, TN
Reports To: Director of Operations
About the Company
Apex Moving Storage, an Atlas Van Lines agent, is a leader in residential, commercial, and logistics relocation services. We take pride in delivering dependable, high-quality moving and storage solutions with a focus on safety, efficiency, and customer satisfaction.
Position Summary
The Operations Manager is responsible for overseeing daily operational activities within the moving and storage division, ensuring smooth execution of local, interstate, and commercial moves. This individual will lead warehouse, driver, and crew teams to meet service, safety, and profitability goals while maintaining strong customer relationships and supporting company growth initiatives.
Key Responsibilities
Operational Leadership
• Oversee daily operations including dispatch, routing, crew scheduling, and warehouse activities.
• Manage fleet utilization and equipment maintenance schedules to ensure maximum operational readiness.
• Monitor move quality and service delivery to meet or exceed customer expectations and company standards.
People Management
• Recruit, train, and develop drivers, movers, and warehouse staff.
• Create an accountable and safety-first culture across teams.
• Conduct regular performance reviews and implement improvement plans as needed.
Customer Service & Quality Control
• Resolve escalated service issues quickly and professionally.
• Partner with sales and customer service teams to ensure operational alignment and smooth move execution.
• Conduct post-move audits and quality checks to identify opportunities for improvement.
Financial & Administrative Oversight
• Monitor operational costs and labor efficiency to meet budget goals.
• Approve timecards, manage overtime, and ensure compliance with DOT and OSHA regulations.
• Support inventory management and warehouse storage billing accuracy.
Process Improvement & Safety
• Implement process improvements to enhance productivity, reduce claims, and control costs.
• Ensure compliance with all safety, DOT, and company policies.
• Lead regular safety meetings and maintain a clean, organized warehouse environment.
Qualifications
• 3–5 years of operations or logistics management experience (moving & storage industry preferred).
• Proven leadership skills with the ability to manage and motivate teams in a fast-paced environment.
• Strong understanding of dispatching, transportation compliance (DOT), and warehouse operations.
• Excellent organizational and communication skills.
• Proficiency with MS Office, move management software (e.g., AtlasNet, Movers Suite, etc.) a plus.
•Valid driver’s license required; CDL preferred but not required.
Compensation & Benefits
• Competitive base salary performance bonus potential
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and advancement opportunities
Why Join Apex Moving Storage
You’ll be part of a team that values integrity, hard work, and customer satisfaction. As Operations Manager, you’ll have the opportunity to make a meaningful impact on the efficiency, culture, and growth of one of the region’s most respected moving and storage companies.