What are the responsibilities and job description for the Marine Service Writer position at Apex Marine, Off The Hook?
Join the Apex Marine Team
At Apex Marine, we are passionate about boating and committed to delivering exceptional service to every customer. As a leading marine dealership and service provider in Florida, we offer sales, service, maintenance, storage, transportation, and support for a wide variety of vessels.
Our continued growth has created exciting opportunities for skilled professionals who enjoy working in the marine industry. Whether you're an experienced technician, customer service professional, or operations specialist, you'll find a collaborative team, opportunities for advancement, and the chance to build a rewarding career with Apex Marine.
Job Summary
We are seeking a customer-focused and organized Marine Service Writer to join our growing marine service team. The Marine Service Writer serves as the primary liaison between customers and technicians, ensuring service requests are accurately documented, repairs are properly communicated, and work is completed efficiently. The ideal candidate will have strong customer service skills, mechanical aptitude, and experience in marine, automotive, RV, or heavy equipment service environments.
- Greet customers and schedule service appointments.
- Prepare repair orders and accurately document customer concerns.
- Communicate with technicians regarding diagnostics, repairs, and estimated completion times.
- Generate repair estimates and obtain customer approval for recommended services.
- Provide customers with regular updates on repair status.
- Coordinate parts ordering and service scheduling.
- Review completed work orders for accuracy and billing purposes.
- Process warranty claims and manufacturer documentation when applicable.
- Maintain detailed service records and customer files.
- Ensure a high level of customer satisfaction throughout the service process.
- Assist with invoicing, payment collection, and service department administrative tasks.
- Support service department operations to maximize efficiency and productivity.
Qualifications
- Previous experience as a Service Writer, Service Advisor, or Service Coordinator preferred.
- Marine industry experience is highly desirable; automotive, diesel, RV, powersports, or heavy equipment experience will also be considered.
- Strong customer service and communication skills.
- Ability to multitask and manage multiple repair orders simultaneously.
- Basic understanding of marine engines, vessel systems, and repair terminology.
- Proficiency with computer systems, service management software, and Microsoft Office.
- Strong organizational and problem-solving abilities.
- High school diploma or equivalent required.
Preferred Skills
- Knowledge of outboard, inboard, diesel, and propulsion systems.
- Experience processing warranty claims.
- Familiarity with marine manufacturers and service programs.
- Ability to explain technical information in a clear and professional manner.
- Sales and upselling experience for maintenance and service recommendations.
Benefits
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid holidays and vacation.
- 401(k) with company match (if applicable).
- Professional development and training opportunities.
- Growth opportunities within a thriving marine organization.
Competitive compensation based on experience. Performance bonuses may be available based on customer satisfaction, department performance, and service sales.
https://apexmarinesales.com/careers/
apply by sending resume to careers@nextboat.com
Why Join Apex Marine?
- Competitive pay based on experience
- Medical, Dental & Vision Insurance
- Paid Time Off and Company Holidays
- 401(k) Plan (where applicable)
- Ongoing training and professional development
- Career advancement opportunities
- Stable, year-round employment
- Work with a team that shares your passion for boating
Apex Marine is an Equal Opportunity Employer. We are committed to creating a workplace where every employee is treated with respect and has the opportunity to succeed.
Pay: From $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $25