What are the responsibilities and job description for the Shift Operations Lead- Apex Jumps (Previously Rockin' Jump)- Dublin/ Westerville position at Apex Jumps Trampoline Park Westerville/ Dublin OH?
About Us
At Apex Jumps (formerly known as Rockin' Jump) Trampoline Park, we don't just bounce — we launch into fun! We're the ultimate indoor destination for kids, families, and thrill-seekers, and now we’re looking for a rockstar Shift Operations Lead to join our leadership team at our Westerville/Dublin, OH location.
This isn’t just a job — it’s a chance to lead a dynamic team, grow your career, and be part of an energetic environment where fun meets responsibility. If you thrive in a fast-paced setting, love working with people, and know how to motivate and manage with a smile, we want to hear from you!
What You’ll Do
As a Shift Operations Lead, you'll be the heartbeat of the park, working closely with upper management to keep operations running smoothly and guests jumping with joy.
Your key responsibilities:
- Lead and inspire a team to deliver top-notch service and unforgettable experiences
- Create team schedules, delegate tasks, and keep operations on track
- Train new hires and support staff development
- Monitor performance, provide feedback, and encourage a team-first culture
- Oversee opening/closing procedures, handle tills, and maintain park cleanliness
- Support with hiring, onboarding, and managing staff alongside the Park Manager
- Ensure all safety, service, and company standards are being met
- Handle customer concerns with professionalism and a positive attitude
What We’re Looking For
- High School Diploma or equivalent
- 2 years of experience in management, retail, or customer service
- Strong multitasking and time management skills
- Leadership skills with a team-oriented mindset
- Excellent communication and problem-solving abilities
- Microsoft Office knowledge is a plus
- Must be available to work evenings and weekends
- Enthusiastic, energetic, and great with kids and families
- Ability to thrive in a fast-paced, high-energy environment
Perks & Benefits
- Health Insurance
- Flexible Schedules (with 2 days off per week!)
- 50% Employee Discount
- 25% Family Discount
- A fun, supportive team culture with plenty of room to grow!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Weekends required. Do you agree?
- Mandatory drug test and background check required. Do you agree?
Ability to Commute:
- Dublin, OH 43016 (Required)
Ability to Relocate:
- Dublin, OH 43016: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18