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Dynamics 365 Functional Consultant

APEX IT Services
Harrisburg, PA Remote Contractor
POSTED ON 4/22/2026
AVAILABLE BEFORE 5/22/2026

Functional Consultant in Harrisburg PA. The candidate can be remote but need to onsite once in 6 weeks.

Required Qualifications

  • 8 years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
  • Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
  • Hands-on functional/architectural capability with:
    • Dynamics 365 Customer Service
    • Self-service portals (Power Pages or equivalent)
    • Voice/IVR contact center design and routing concepts
    • Practical GenAI/Copilot use cases with governance considerations
  • Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).

Salary : $90

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