What are the responsibilities and job description for the Client Service Representative position at Apex Industries?
Customer Service Representative – Spokane, WA
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team in Spokane, WA. In this fast-paced environment, you will be the first point of contact for our customers, providing exceptional service and support in a face-to-face sales setting. You’ll play a crucial role in enhancing customer satisfaction and building lasting relationships. The ideal candidate will bring strong analytical skills and experience in customer relationship management.
Key Responsibilities
- Thrive in a fast-paced environment while analyzing customer needs and delivering effective solutions
- Manage customer accounts efficiently, ensuring accuracy and attention to detail
- Collaborate with sales teams to identify opportunities for upselling and cross-selling
- Use Salesforce to track interactions and maintain up-to-date customer records
- Support project management tasks related to onboarding and service improvements
- Monitor market trends and customer feedback to inform service strategies
- Address and resolve customer concerns professionally and promptly
Qualifications & Skills
- Strong analytical and problem-solving skills
- Experience with account management and CRM tools (Salesforce preferred)
- Ability to manage multiple tasks in a fast-paced setting
- Project management experience is a plus
- Sales or financial services background is a bonus, but not required
- Excellent communication and interpersonal skills
- Self-motivated and team-oriented
Join us in Spokane, WA, and be part of a supportive, energetic team where your efforts directly impact customer satisfaction and business growth in a fast-moving environment. Join us as we strive to enhance our customer experience and build lasting relationships!
Job Type: Full-time
Pay: $35,868.00 - $59,584.00 per year
Benefits:
- Professional development assistance
Ability to Commute:
- Spokane, WA 99224 (Required)
Work Location: In person
Salary : $35,868 - $59,584