What are the responsibilities and job description for the Junior Inside Sales Associate position at Apex Industrial Automation?
Benefits:
The new role will go through our Customer and Product Training (CAPT), consisting of 9-12 months and after a year of training, this person will have the potential of being promoted to an Outside Account Manager role with a specific assigned territory of accounts in the greater Chicagoland area.
Accountability
Short-term
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
The new role will go through our Customer and Product Training (CAPT), consisting of 9-12 months and after a year of training, this person will have the potential of being promoted to an Outside Account Manager role with a specific assigned territory of accounts in the greater Chicagoland area.
Accountability
Short-term
- Onboarding and training on the Apex-way
- Company Culture & Values
- Shadowing all departments
- Comprehensive training in all products Apex sells, distributes, and supports
- ERP, CRM, and other software technology training Apex uses
- Apex Sales Techniques/Lifecycle Training
- Entering and acknowledging customer orders
- Provide quick, comprehensive quotes to customer RFQ’s
- Processing, expediting and tracking purchase orders with suppliers
- Receive customer inquiries via phone, text, or e-mail
- Continuous training in sales, product knowledge, and services
- Outbound cold-calling new potential customers, contacting new sales through inbound lead follow-up, and responding to incoming inquiries
- Meeting or exceeding quota and all KPIs, such as call volume, creating new contacts and opportunities, response time, and conversion rate
- Ability to qualify new potential customers for Apex products and services
- Daily interaction with Outside Sales and Customer Support staff to facilitate customer growth
- Actively managing your open orders/quotes dashboard
- Maintaining and updating customer databases and tracking all sales activities
- Provide help to fellow team members in a courteous and professional manner
- Demonstrate being confident and effective with your Sales/Product presentations
- Perform other duties as assigned
- Fluent in English (both written and verbal)
- 2 years of experience and/or a 2-year Associates or Technical degree
- Exposure to customer service, sales and/or purchasing (ideally in a manufacturing or distribution environment) preferred
- Proficient in using Microsoft Office Suite, CRM, and vendor pricing programs
- Strong email writing and communication skills with the ability to build rapport with customers
- Ability to multitask and work in a team environment
- To be self-motivated and tenacious and to bounce back after hearing repeated "No" is mandatory
- Customer Committed
- Accountable
- Enthusiastic, Energetic, Tenacious & Competitive
- Embody Team Mentality
- Innovative
