What are the responsibilities and job description for the Patient Concierge position at Apex Heart and Vascular Care?
Job description
Patient Concierge
We are looking for a reliable Patient concierge to work at the front office of our clinic. You will be the first to meet our customers so the first impression of our Practice depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide patients with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant patient experience to increase our reputation and ensure sustainable growth.
Responsibilities
- Welcome patients upon entrance and confirm reservations
- Act as the point of reference for patients who need assistance or information and attend to their wishes and requirements
- Understand patient’s needs and provide them with personalized solutions by suggesting services and facilities provided by our Practice
- Arrange transportation etc. upon request from patients
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Respond to complaints and find the appropriate solution
- Ensure patient satisfaction
Skills
- Proven experience as concierge; experience in customer service or relevant role is an advantage
- Proficiency in English; multilingual is strongly preferred
- Excellent communication skills
- Polite and confident with a great deal of patience
- Ability in multitasking and time-management
- Aptitude in resolving issues with a patient-focused orientation
- High school diploma; Associate degree in relevant field
Job Type: Full-time
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $18 - $20