Fund Custody and Middle Office Assistant Operations Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Description

The Fund Custody and Middle Office Assistant Operations Manager (Assistant Vice President) will be responsible for overseeing and delivering exceptional client service across a portfolio of Fund‑of‑Fund and Middle Office Clients. This role requires strong operational oversight, acute attention to detail. excellent communication abilities, and effective coordination across global teams and time zones. Operating in a fast‑paced environment, the assistant manager will ensure timely delivery of services, adherence to complex business processes, and seamless interaction with both internal teams and external clients.

The Role & Key Responsibilities:

• Deliver high‑quality client service to Fund‑of‑Fund and Middle Office Clients, ensuring timely responses, accurate information, and proactive issue resolution.
• Manage multiple workflows simultaneously in a fast‑paced environment with tight deadlines.
• Collaborate with global teams and effectively navigate cross‑border communication and time‑zone coordination.
• Monitor daily KPI reports across operations team and ensure deliverables are being completed within appropriate timelines
• Maintain strong oversight of trade and payment processes and related operational controls.
• Ensure adherence to complex business processes and operational standards.
• Prepare reporting and updates for senior management as required.
• Troubleshoot operational and administrative issues independently.
• Support client onboarding, periodic reviews, and communication needs.
• Promote professionalism, teamwork, and continuous improvement.

Skills Required:

• 5 years of financial or administrative experience (preferably have very strong understanding of fund legal structures, AML related documentation and the alternative fund administration business)
• Strong multi‑tasking abilities and comfort with tight deadlines.
• Strong client service and relationship management skills.
• Excellent time‑management, highly organized with strong analytical skills and acute attention to detail.
• Comprehensive knowledge of Office 365 applications.
• Quick learner; able to adapt to new systems and workflows.
• Ability to troubleshoot issues independently.
• Ability to collaborate globally across time zones.
• Flexible work schedule.
• Strong written and verbal communication skills.
• Critical thinking and problem‑solving abilities.
• Proficiency in following complex business and operational processes.
• Knowledge of payment systems.
• In‑office work requirement.

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have four (4) days in office requirement.

Salary ranges from USD $70,000 - $ 85,000 additional market competitive variable uncapped compensation based on performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.