What are the responsibilities and job description for the Parts & Service Specialist position at Apex Filling Systems?
We're Hiring: Parts & Service Specialist Apex Filling Systems | Michigan City, IN
Do you thrive in a fast-paced environment where no two days are the same? Do you enjoy helping customers solve problems while keeping projects organized and moving forward?
If you're organized, customer-focused, and love finding solutions, we'd love to meet you.
At Apex Filling Systems, we're looking for a Parts & Service Specialist who will become the primary point of contact for customers needing replacement parts, service, troubleshooting, and technical support. You'll work closely with our service technicians, engineering team, production staff, and customers to ensure every request is handled accurately, efficiently, and with exceptional service.
What You'll Do
- Serve as the primary contact for parts and service inquiries.
- Respond to customer requests by identifying needs, preparing quotes, and processing orders.
- Coordinate service calls by gathering information, triaging issues, and scheduling technicians when needed.
- Follow projects from initial inquiry through completion, ensuring customers stay informed every step of the way.
- Identify opportunities to recommend additional parts, service, or preventative maintenance that benefits the customer.
- Work closely with Engineering, Purchasing, Production, and Shipping to ensure timely delivery and successful service outcomes.
- Maintain accurate documentation in our CRM and internal systems.
- Monitor key performance metrics including quote conversion, response times, on-time fulfillment, and customer satisfaction.
- Continuously look for ways to improve processes and create an even better customer experience.
What Makes You Successful
You might be a great fit if you:
- Love staying organized and managing multiple priorities without letting details slip.
- Enjoy solving problems and figuring out the best solution for customers.
- Communicate professionally and confidently with customers and coworkers alike.
- Are proactive—you don't wait to be told what needs attention.
- Take ownership of your work and follow through until the job is complete.
- Are comfortable learning technical products and explaining them in a way customers understand.
- Enjoy working with technology including CRM software, ERP systems, Microsoft Office, and other business tools.
Bonus Points If You Have
- Customer service or inside sales experience
- Manufacturing or industrial equipment experience
- Experience coordinating field service or technical support
- Experience with ERP or CRM software
What Success Looks Like
- Customers receive quick, accurate responses and exceptional service.
- Parts orders and service requests move smoothly from start to finish.
- Quotes convert into sales and opportunities aren't missed.
- Service technicians have the information they need before arriving on-site.
- Internal teams enjoy working with you because you're organized, dependable, and communicate proactively.
- You help create raving fans by making customers feel valued and supported.
Why Apex?
At Apex Filling Systems, you'll join a team that genuinely enjoys working together. We believe in taking care of our customers, supporting one another, and constantly improving how we do business.
Our Core Values:
- Create Raving Fans
- Excellence in All You Touch
- Attitude is Everything
We offer competitive pay, benefits, opportunities for growth, and the chance to make a real impact in a growing manufacturing company.
If you're ready to build relationships, solve problems, and be part of a team that values excellence, we'd love to hear from you.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- When a customer calls frustrated because their machine is down, what is your first priority?
- Are you comfortable working in an on-site position in Michigan City, Indiana, Monday through Friday?
- Describe a time you had to manage multiple customer requests with competing deadlines. How did you prioritize your work?
Work Location: In person
Salary : $45,175 - $61,952