What are the responsibilities and job description for the Go Kart Marshalls position at Apex Entertainment?
Now Hiring: Go Kart Marshalls
Location: Apex Entertainment, Marlborough, Ma
Apex Entertainment is looking for energetic, safety-focused, and guest-driven individuals to join our team as Go-Kart Marshalls. In this role, you'll help create an unforgettable experience for our guests by maintaining a safe racing environment and delivering top-tier customer service.
Responsibilities
Guest Safety & Experience
Location: Apex Entertainment, Marlborough, Ma
Apex Entertainment is looking for energetic, safety-focused, and guest-driven individuals to join our team as Go-Kart Marshalls. In this role, you'll help create an unforgettable experience for our guests by maintaining a safe racing environment and delivering top-tier customer service.
Responsibilities
Guest Safety & Experience
- Maintain a thorough understanding of the course and all safety requirements.
- Greet guests professionally and ensure they are properly harnessed, wearing appropriate clothing and footwear, and fully understand all course rules.
- Clearly explain ride elements, supervise participation, and provide encouragement as needed.
- Ensure the appropriate number of guests are on the course at one time and verify children meet all height and age requirements.
- Assist guests entering and exiting the attraction safely.
- Inspect all harnesses, safety restraints, and equipment prior to each ride session.
- Monitor equipment for wear and tear and report any concerns.
- Abide by all safety requirements and properly use all equipment and materials as trained.
- Control racing events from the central control station, including the operation of computer systems.
- Enforce all ride rules and regulations before, during, and after operation.
- Stop vehicles and de-board passengers during emergencies and shut down the race if major repairs are needed.
- Keep the attraction area clean and free of debris.
- Oversee a defined portion of the track and communicate with drivers using established signals such as flags and signs.
- Ensure drivers safely enter and exit karts and provide assistance during lapping sessions.
- Demonstrate exceptional guest service aligned with the company's core values.
- Multitask effectively in a fast-paced environment.
- Complete any additional tasks assigned by management.
- Must be at least 18 years old.
- Reliable, punctual, and able to maintain a positive, outgoing, "can-do" attitude.
- Flexible, adaptable, and able to adjust to changing needs.
- Able to stand for 4-10 hours at a time.