What are the responsibilities and job description for the IT Technical Support Specialist position at Apex Engineering Group?
Office Location: Fargo, ND
Position Description:
The Technical Support Specialist provides technical support and guidance by troubleshooting user issues, installing and configuring hardware/software, and assisting with system maintenance.
Qualification Requirements:
- A two-year IT associate degree with 2-4 years of relevant experience in Information Systems, Computer Science, MIS, Systems/Network Administration is required. A bachelor’s degree in IT Management or related fields is a plus.
- Thorough understanding of IT principles, cyber security, operating and networking systems, interfaces, policies, and procedures.
- Expert computer skills in Microsoft Windows environment. Must be skilled in Microsoft Office Suite.
- Experience with SharePoint (configuration, management, or customization) is highly desirable.
- Ability to explain technical problems and offer solutions to those without technological training.
- Excellent verbal and written communication skills.
- Must be detail orientated, self-motivated with strong interpersonal and organizational skills.
- Excellent analytical and management skills, while technically savvy.
- Must be willing to interact with people and work in team environments.
- A valid driver’s license is required or the ability to obtain one.
Physical Requirements:
- Ability to operate a computer under normal ergonomic office conditions.
- Must be able to clearly articulate both verbal and written communications and directives.
- Required to lift and move objects up to 50 pounds.
- May require prolonged periods of standing and walking to perform some of the typical tasks and duties.
- Must be able to work required hours in the office during scheduled hours of 8:00 AM - 5:00 PM.
- Must be able to travel to offsite assignments. (Less than 25% travel).
- To perform this job successfully, and individual must be able to perform each essential task and duties satisfactorily. The requirements described here are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Tasks and Duties:
- Manages multisite computer hardware, software, and phone systems via enterprise resource planning (ERP).
- Install, configure, and maintain computer systems, software, and peripherals.
- Help with basic security tasks, such as managing user access and ensuring compliance with security policies.
- Collaborate with other departments and vendors to schedule and implement software and hardware updates and functionality tests; resolve any issues that are identified during the testing process.
- Provide assistance to employees with technical problems as needed via email, virtual options, phone or in person; able to diagnose the source of problems and escalate complex issues when necessary.
- Ensure end users receive proper IT-related training.
- Develops and maintains relationships with external IT vendors and service providers.
- Practice and support continuous improvement initiatives within the company.
- Keeps abreast of latest technical advancements, Information Technology techniques and concepts.
- Assist the planning process related to IT infrastructure for future company growth.
- Performs other related duties as assigned.
Company Information:
- The person in this position has access to various reports and records, which are considered as being of a highly confidential and classified nature. None of this material or information may be divulged or passed on to any outside source by the employee either during or after employment with Apex Engineering Group, Inc.
Benefits:
We're looking for experience, entrepreneurs and enthusiasm. Apex Engineering Group believes that every employee plays an important role in our company's success and that is why we strive to provide our employees with a benefits program that rewards them for their hard work and dedication they put forth everyday.
We offer a competitive salary and a comprehensive benefits package, which includes:
- Performance-based bonuses
- Health, dental, and vision insurance
- Life insurance
- 401(k) plan with employer match and profit-sharing contribution
- Paid parental leave
- Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
- Paid time off
- Short- and long-term disability coverage
- Employee wellness program
Hourly Base Pay Range: $26-$32 (Actual base pay is dependent on several factors, including experience, education, licensure, job location, and internal equity.)
EOE/AA
Please email brianna.naugle@apexenggroup.com with any questions.
Salary : $26 - $32
