What are the responsibilities and job description for the Customer Service Representative - Fort Smith position at APEX Communications?
Connectivity Expert
APEX Communications
$15.00 - $27.00 an hour based on sales performance
Full Time
If you are looking for an opportunity that rewards your hard work and dedication, continue reading. APEX COMMUNICATIONS, an AT&T Authorized Retailer has an immediate opening for a Connectivity Expert.
Who is APEX Communications
APEX Communications is Arkansas’ largest AT&T Authorized Retailer with 30 locations across Arkansas and Oklahoma. We believe in giving our customers the best shopping experience possible. That begins with having fantastic employees and a dedication to their personal and professional growth and well-being.
The Role
As a Connectivity Expert, you will be helping our fantastic customers with all of their cellular, broadband, and home entertainment needs.
You will be
- Directly responsible for assisting new and existing customers.
- Producing sufficient sales to meet and exceed company and location production standards.
- Become product and solutions expert and able to help all customers with wireless service plans, wireless devices, broadband, and home entertainment packages.
- Handling customer situations and making equitable decisions for the customer and the company.
- Soliciting, coordinating, scheduling, and participating in community events.
- Performing other duties as assigned by sales management.
- Participating as a “team player”, constantly supporting other team members
- Setting an example of high personal and professional conduct for employees and others.
- Creating the ideal customer experience with each customer interaction.
What we are looking for
- Must be at least 18 years of age and have a High School diploma or GED. (2-year associates degree is preferred)
- Experience in retails sales and customer service.
- Strong communications skills.
- Must be flexible to work nights, weekends, and holidays if necessary.
- Team players with a fantastic attitude and a will to win.
- Basic knowledge of computers and mobile phones/devices.
What we offer
- Strong base-pay with uncapped commissions on every sale.
- Incentives and contests to earn cash and prizes.
- No Wireless Experience? No Problem! We have an amazing training program for people with an amazing attitude and a want to succeed.
- Opportunities for advancement. We prefer to promote from within.
- After 90 days of continuous employment you are eligible for:
- Health and Dental Insurance
- Aflac
- Vacation Accrued
- Holiday Pay
- Discounts on equipment, accessories, and wireless service.
If you think you have what it takes to join our fantastic team, we encourage you to apply. Our interview process is streamlined and we onboard our new hires quickly. For more information about APEX Communications, please visit www.thinkapex.com, click on the Careers tab, and apply directly with APEX Communications for the position and location you are interested in, or use really to apply if you prefer. Thank you for your interest in APEX Communications, an AT&T Authorized Retailer!
Salary : $15 - $27