What are the responsibilities and job description for the Customer Account Representative position at Apex CLT Corp?
About Us
Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.
Position Summary
We are hiring a Customer Account Representative to support assigned customer accounts and help ensure their questions, requests, and service needs are handled efficiently. This role combines customer communication, account support, organization, and follow-up.
Responsibilities
Apex CLT Corp was created for businesses that want to grow with intention. We combine brand thinking, campaign planning, and creative execution to help companies present themselves with confidence.
Position Summary
We are hiring a Customer Account Representative to support assigned customer accounts and help ensure their questions, requests, and service needs are handled efficiently. This role combines customer communication, account support, organization, and follow-up.
Responsibilities
- Serve as a point of contact for assigned customer accounts
- Respond to account-related questions and requests
- Provide information about available products, services, and promotions
- Follow up with customers regarding outstanding requests
- Maintain accurate and organized account information
- Identify customer needs and communicate them to the appropriate team
- Help resolve routine account concerns professionally
- Gather customer feedback and support relationship-building efforts
- High school diploma or equivalent
- Strong communication and relationship-building skills
- Organized and detail-oriented
- Professional approach to customer interactions
- Ability to follow through on commitments and requests
- Previous experience in customer service, account support, retail, or sales is a plus