Lead Audio/Video Technician

Apex Audio/Video is the leading custom electronics integrator in Milwaukee WI. We provide state-of-the-art technology and white glove customer service. When you come to work for Apex, you will be immediately introduced to a top-notch team of highly trained technicians. Each one of us offers our own unique skillset. This job is not for the person who enjoys sitting in an office. This position is for a self-motivated, innovative, detail-oriented individual with good communication skills who enjoys working in an ever-changing environment.

We are looking for a knowledgeable residential and/or commercial audio/video technician. Services we offer include Home Theater, Networking Solutions, Video Surveillance, Home Automation, Distributed Audio and Outdoor Audio/Video.

Job Type: Full Time

Audio Video, CCTV, Surveillance, Automation, Networking, Control4, Audio Engineer, Home Theater

What are we looking for?

Technician/Installer who’s hungry and motivated to be the best in the industry

Where are we located?

Milwaukee, WI

Who would you report to?

Brian, our General Manager.

What kind of job is this?

Full-time. We are a growing company and need key people in the right places.

Who are we?

If you have seen the movie Iron Man it portrayed a key commonality to our business: a luxury home that was decked out with the kind of technology that would blow your mind if that technology existed in real life.

What was fiction is rapidly becoming real life. Consumer technology and smart home systems are evolving at a rapid pace, which means homes being built or renovated today and in the coming years are going to look more and more like those homes in the movies.

At Apex Audio/Video, we set out with a clear mission - To provide white glove customer care in the custom electronics industry by installing the best products with the highest quality workmanship. Our desire for the maximum quality of customer care extends beyond our clients- we want to be able to ensure growth opportunities for our team and business as well!

We started out as 2 individuals with a shared love of technology, and ultimately joined forces to create something we couldn’t find. We wanted to create more than a successful company, but rather an environment where unmatched talent was fully supported to create unmatched results.

What would a typical day look like?

As an Installer at our company, you’ll spend your time working in homes and businesses installing and integrating the latest in A/V and other automation technology.

Here’s how a typical week might look:

• On Monday, you might find yourself pulling wire at a residential home under construction
• On Tuesday, you may be hanging televisions and mounting projectors in conference rooms for a commercial business
• On Wednesdays, you may be tuning an ultra-luxury theater room so the client gets the best Dolby Atmos has to offer
• On Thursday we may be going to a go cart track (while getting paid) on a company sponsored recreation day, don’t expect this every Thursday as we try to do this twice a year
• You may end your week on Friday doing a few onsite visits to provide troubleshooting for existing client systems that couldn’t be resolved remotely.

At a more granular level, your days will consist of the following:

• Installation of audio/visual, basic networking, and automation equipment in residential and commercial locations
• Running low voltage wiring during construction
• Installing TV’s, speakers, receivers, and much more
• Interpreting engineering schematics
• Terminating head-end system components
• Understanding installation interfaces between control systems and subsystems
• Basic troubleshooting of audio, visual, and automation equipment.

Whether you’re doing installation or service, you’ll provide detailed documentation of your work so that anyone on the team can pick up where you left off.

If we’re lucky, your daily work will be planned and structured. However, priorities can shift at a moment’s notice. You must be comfortable with shifting focus and willing to be an active participant in juggling multiple demands.

When the client is ready to use their technology for the first time, you’ll train them and answer all their questions. You will always be expected to treat our clients and your colleagues with patience and friendliness no matter how big or small their issue. Client service is one of our core values so it is of the utmost importance that you serve as a helping hand in moments of need.

What should you bring to the table?

• At least 1-3 years of experience in low-voltage, especially AV & custom installation.
• Don’t have direct industry experience? We’re willing to consider a rockstar with a background in construction, electrical, and other related fields.
• Knowledge of residential systems integration including audio/video, lighting, shades, climate control, security, CCTV, telephone and networks.
• An understanding of signal flows and control systems for distributed audio, video, and home theater systems and the ability to diagnose and troubleshoot problems at the system and component level
• Ability to read and interpret blueprints, electronic schematics, and user manuals
• Understanding of construction techniques, system design and principles behind wiring
• Ability to perform calculations and engage in strategic and creative problem solving
• Ability to lift up to 75 lbs.
• Reliable transportation and clean driving record
• Experience with technology in general - computers, networking, etc. If you don’t know the difference between coax and HDMI cables, we likely aren’t going to be a good fit.
• A high level of emotional intelligence
• A professional appearance at all times
• Excellent communication skills - both verbal and written.
• Resourceful and willing to patiently work through challenging situations
• Dedicated to details and follow-through
• Ambition to always strive for 100% client satisfaction

A typical day may include:

· Installation of custom, state of the art Home Theater systems

· Installing and maintaining Network Solutions that include structured data wiring and implementation and programming of routers and access points

· Home Automation systems which can include audio and video, lighting, shading, and HVAC control

· Installing and maintaining of IP based video surveillance systems, working with bullet, dome and PTZ cameras, and AI based video technologies

· Installation of distributed audio systems to include multi zone audio solutions

· Installation of outdoor displays and outdoor audio applications

Responsibilities:

· Valid driver’s license

· Must fit the company culture

· Must adhere to company handbook standards

· Dress in an appropriate manner

· Professional and courteous with customers and team

· Ambitious and self-motivated personality

· Use company provided software and resources to troubleshoot problems

· Employee is frequently required to stand, walk, reach, use ladders, kneel, crouch and crawl

Benefits:

· Pay: $20 to $40 per hour

· 401K retirement plan with company match

· Health Insurance reimbursement

· Company provided work apparel

· Paid Time Off and Paid Holidays

· Employee Discounts

· Annual Tool Allowance

· Relocation Assistance if needed

· Paid Training

· Signing Bonus

· Company Vehicle Opportunity

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you professionally installed home or commercial audio video products?
• Have you professionally wall mounted a television?
• Have you built out an AV rack?
• What is your favorite aspect of low voltage installation?
• Name three manufacturers that you are most comfortable working with.
• Where do you see yourself in three years?
• What are you wage requirements?

Experience:

• AV Technicians: 2 years (Required)

License/Certification:

• Driver's License and reliable transportation? (Required)

Work Location: Multiple locations

Salary : $20 - $40