Digital Solutions Architect

Role: Digital solutions Architect

Location: Charlotte NC – Hybrid

Visa: USC/ EAD/

Key Responsibilities:

• Design ServiceNow solutions based on business requirements.

• Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs.

• Develop and manage the target design, policies and standards, working proactively to maintain a stable, viable architecture and ensure consistency of design across multiple projects.

• Provide ownership of solutions, working with members of the lead technical team to ensure its feasibility.

• Work closely with Enterprise Architecture team to align with Duke Energy strategies.

• Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcomes.

• Provide advice on alternative options, risks and the associated impact to the business and technical architecture.

• Drive the continuous improvements of our technical capability, implementation methodology and service offerings based on user experiences, ensuring a value driven approach.

• Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice.

• Provide technical leadership and guidance to the ServiceNow development team.

• Stay updated with the latest ServiceNow features and technologies to enhance system capabilities.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience as a ServiceNow architect or developer, particularly in Cloud technologies (AWS/Azure)

• Strong understanding of IT service management and business processes.

• Excellent problem-solving and project management skills.

Skills and Experience:

****• Proven experience as a key technical resource leading the development of solutions in ServiceNow environments that have implemented and provided excellent design architecture in areas such ITSM, HRSD, ITOM, ITAM, Integrations etc.****

• Experience with scripting in ServiceNow (JavaScript, AngularJS, etc.)

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services

• Experience with architecting or developing solutions within the cloud (AWS)

• Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies.

• Knowledge of ITIL frameworks and methodologies.

• Strong ability to demonstrate analytical and problem-solving skills with excellent verbal, written and time management skills.

• Demonstrated ability to influence and consult to all levels of stakeholders (providing options with pros, cons and risks) around all key technical decisions during project delivery with outstanding results.

• Demonstrated ability to mentor staff in development and release management relative to the   ServiceNow platform to drive quality, value and best practice.

• Knowledge or experience of Agile or SCRUM.

• Understanding of Cybersecurity practices and programs

• Experience in Government Community Cloud

Preferred Skills:

• CTA/CMA certified.

• ITIL Foundation certified.

• Certified ServiceNow System Administrator.

• Certified CSM, ITSM and ITOM Implementation Specialist.

• ServiceNow Certified System Administrator or Certified Application Developer.