What are the responsibilities and job description for the Technical Business Analyst position at Aperia?
Job Description Conduct business process analysis and requirements gathering sessions Provide consulting services to Clients on mission critical applications Design call flows for IVR applications Analyze datasets for key business insights and develop strategies for improvement Connect business strategies to technical solutions for optimizing call center operations Develop user stories and functional requirement specifications for […]
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Dallas, US
14881 Quorum Dr. Suite 600, Dallas, TX 75254
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Full-time
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Monday – Friday
(8.30am – 5.30pm)
Job Description
- Conduct business process analysis and requirements gathering sessions
- Provide consulting services to Clients on mission critical applications
- Design call flows for IVR applications
- Analyze datasets for key business insights and develop strategies for improvement
- Connect business strategies to technical solutions for optimizing call center operations
- Develop user stories and functional requirement specifications for consolidated Contact Center web applications via JIRA
- Assist in method definition for API integration to third party applications
- Clearly communicate with clients and project teams via email and conference calls in matrixed reporting structure
- Coordinate product deployments and write release communications
- Ensure collaborative outcomes by establishing and promoting strong client partnerships
- Work collaboratively with PMO, Design, IT, Development, QA, and Business Analysis teams
- Participate in QA/UAT testing process as needed
- Responsible for the successful definition, testing, management, and launch of product
Qualifications
- Bachelor’s degree in Computer Science, Business, or Marketing. Other disciplines or experience substitutions maybe considered.
- 5 years of experience in a BA role with increasing responsibility including consulting
- Basic experience in Python scripting
- Intermediate SQL experience
- Intermediate knowledge of APIs including REST and JSON
- Experience working in an Agile environment
- Experience writing user stories
- Excellent written and interpersonal communication skills
- Proficiency in Microsoft Outlook, Excel, and Word is a must
- Experience with JSON and XML data structures
- Critical thinker
- Excel knowledge including Vlookups, Hlookups, Macros etc
- Experience in the Financial or Electronic Payment Processing industry is a plus
How To Apply
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