Patient Care Coordinator (Onsite)

Overview

Are you an experienced Medical Assistant looking for an opportunity to directly impact patient care?  Come to work for APDerm as a Patient Care Coordinator and take advantage of our competitive pay, comprehensive benefits package, and opportunities for growth.

APDerm is looking to hire experienced Medical Assistants that are interested in a high growth opportunity.  Our Patient Care Coordinators are experienced Medical Assistants that interact with patients and their families in initiating the planned care, to include:

• Provide education information to patients and their families
• Explain treatments, procedures, medication(s) and continuing care following treatment
• Collaborate internally with various departments to ensure appropriate scheduling, lab results and recordkeeping

This position will be onsite, supporting our Adult & Pediatric Dermatology (Massachusetts) practices. 

Responsibilities

• Answer and address incoming patient clinical calls, RX, PA
• Type up phone notes/cases and route to providers regarding patient concerns
• Place phone calls to the patients regarding answers to concerns
• Call and inform patient of pathology/ lab results
• Schedule patients for surgeries (excision, etc.)
• Retrieve patient information from PCP or specialist’s office
• Obtain from affiliated labs patient results on cultures, biopsies, etc.
• Fax reports per request of outside providers
• Maintain the PA/ RX buckets
• Support and assist with ePath and procedure scheduling as needed
• Check patient portal messages, route to provider accordingly
• Ensures accurate notes of all consultations and treatments are recorded in the patients’ record
• Communicates appropriately and tactfully with staff, consultants, patients, significant others, and community
• Reduce conflict and increase patient satisfaction whenever possible through timely response to calls
• Prioritizes work tasks and services and completes tasks in a timely manner
• Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
• THIS POSITION REQUIRES WORK TO BE PERFORMED AT A CENTRAL LOCATION / EMPLOYEE MUST BE ABLE TO SUPPORT MULTIPLE OFFICES
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards.
• Complete all assigned required training by the deadline including, but not limited the Code of Conduct, Privacy & Data Security, and OSHA.

Qualifications

• Certification as a Medical Assistant is required 
• Triage experience is preferred 
• Dermatalogy experience preferred

The salary for this role will range from USD $22.00 to 33.00 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.

APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.

Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.

Salary : $22 - $33