Store Manager

About the Role
The Store Manager is responsible for the overall leadership, performance, compliance, and daily operation of an assigned Chalice dispensary. This position owns the store's customer experience, team development, sales execution, labor management, inventory integrity, cash controls, safety, security, and adherence to applicable OLCC, METRC, and company requirements. The Store Manager translates retail objectives into clear priorities, develops accountable and knowledgeable teams, and maintains a warm, professional, and service-focused cannabis retail environment. This role serves as the primary on-site leader and is expected to exercise sound judgment, communicate proactively, and escalate material operational, employee-relations, financial, or compliance matters to Retail Operations leadership and Human Resources as appropriate.
Key Responsibilities
The Store Manager is expected to maintain proficiency in and perform all essential duties assigned to the Product Specialist, Shift Lead, and Assistant Store Manager roles, in addition to the responsibilities below.
·        Lead all aspects of daily dispensary operations and establish clear expectations for customer service, sales execution, compliance, productivity, and professional conduct.
·        Build and sustain a warm, customer-first culture that emphasizes cannabis education, responsible sales, product knowledge, and consistent Chalice service standards.
·        Recruit, interview, select, onboard, train, coach, and retain qualified store employees in partnership with Human Resources and Retail Operations leadership.
·        Set performance expectations, conduct regular check-ins and evaluations, provide documented coaching, and address performance or conduct concerns consistently and promptly.
·        Develop Assistant Store Managers, Shift Leads, and high-potential employees through delegated ownership, stretch assignments, product education, and succession planning.
·        Create and manage employee schedules, labor deployment, timekeeping review, attendance follow-up, and break coverage in alignment with sales trends, staffing plans, and applicable requirements.
·        Monitor store sales, traffic, conversion, average transaction, product mix, discounts, and other performance indicators; develop and execute action plans to improve results.
·        Lead store promotions, merchandising initiatives, customer-engagement efforts, and product-education priorities while monitoring execution and results.
·        Maintain full working knowledge of company policies, standard operating procedures, OLCC regulations, METRC requirements, purchase limits, responsible-sales practices, and security protocols.
·        Ensure accurate and timely completion of METRC activity, product receiving, transfers, intake, adjustments, waste documentation, inventory counts, discrepancy research, and required compliance records.
·        Own store inventory integrity through routine cycle counts, weekly audits, menu accuracy, product rotation, aging review, loss-prevention controls, and timely investigation of variances.
·        Manage product ordering and inventory planning with Wholesale Purchasing and Retail Operations, balancing customer demand, sales trends, product availability, assortment standards, and inventory targets.
·        Review daily point-of-sale activity, register counts, cash reconciliations, deposits, discounts, voids, returns, and transaction exceptions; investigate and resolve discrepancies promptly.
·        Maintain effective controls over keys, alarm access, restricted areas, regulated inventory, cash, deposits, and store opening and closing procedures.
·        Ensure the dispensary remains clean, organized, properly merchandised, safe, secure, and audit-ready across customer-facing, employee-only, and restricted-access areas.
·        Respond to customer concerns and operational disruptions with professionalism; document and escalate significant complaints, safety events, security incidents, suspected diversion, or compliance concerns.
·        Partner with Human Resources on employee relations, accommodations, investigations, corrective action, leave coordination, and other sensitive personnel matters.
·        Maintain accurate store records and provide timely reporting on sales, labor, inventory, compliance, staffing, employee performance, incidents, and operational risks.
·        Collaborate with Retail Operations, Marketing, Wholesale Purchasing, Finance, Human Resources, and other departments to execute company initiatives and resolve store-level issues.
·        Represent Chalice and Golden Grail Group with integrity, accountability, and professionalism in the dispensary, with business partners, and in the surrounding community.
Requirements
·        Must be 21 years of age or older.
·        High school diploma or equivalent.
·        Must possess and maintain a valid OLCC Marijuana Worker Permit to be considered for employment. The permit fee will be reimbursed after completing 90 days of employment.
·        Three or more years of progressive retail, hospitality, or customer-facing experience, including meaningful responsibility for daily operations and team performance.
·        Two or more years of supervisory or management experience, including employee coaching, scheduling, performance management, and operational decision-making.
·        Demonstrated ability to lead through others, establish accountability, manage competing priorities, and deliver results in a fast-paced environment.
·        Strong written, verbal, interpersonal, coaching, de-escalation, and problem-solving skills.
·        High attention to detail and ability to maintain accurate records in a regulated, cash-intensive retail environment.
·        Proficiency with basic computer applications and ability to learn company point-of-sale, inventory, scheduling, timekeeping, communication, and compliance systems.
·        Reliable transportation to and from work and availability to work days, nights, weekends, holidays, and other shifts required to support store operations.
·        Ability to lift up to 25 pounds regularly and perform the physical duties of the position, with or without reasonable accommodation.
Preferred Qualifications
·        Previous Store Manager or comparable general-management experience in a high-volume retail environment.
·        Experience managing a licensed cannabis dispensary or another highly regulated, age-restricted retail operation.
·        Advanced working knowledge of OLCC cannabis regulations, METRC, responsible-sales requirements, inventory controls, and dispensary security practices.
·        Strong cannabis product knowledge, including strains, cannabinoids, terpene profiles, product categories, consumption methods, and responsible-use considerations.
·        Experience managing sales plans, store budgets, labor targets, scheduling, inventory purchasing, shrink, cash controls, and operational performance metrics.
·        Experience developing assistant managers and frontline supervisors and building internal succession plans.
·        Post-secondary education in business, retail management, hospitality, or a related field.
Schedule & Work Location
·        Day and night shift availability is required.
·        Monday through Friday, weekend, and holiday availability is required based on store needs.
·        The Store Manager must maintain sufficient schedule flexibility to respond to staffing gaps, operational disruptions, emergencies, and business priorities.
·        This position is on-site only and does not offer remote work opportunities.
Additional Responsibilities
This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Golden Grail Group reserves the right to modify responsibilities or assign additional duties based on business and operational needs.
Equal Employment Opportunity
Golden Grail Group is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Reasonable accommodation is available to qualified individuals with disabilities in accordance with applicable law.
 

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