What are the responsibilities and job description for the Service Manager position at AP Rochester?
One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service.
In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You’ll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction.
Key Responsibilities
- Lead and supervise a service team to ensure consistent, high-quality operations.
- Train, mentor, and develop staff to complete work safely, accurately, and efficiently.
- Oversee daily maintenance activities, monitor performance, and provide ongoing coaching.
- Manage preventive maintenance programs, repairs, and service requests across multiple sites.
- Ensure all properties meet safety guidelines and regulatory requirements.
- Respond to escalated maintenance issues with professionalism and urgency.
- Support capital improvement projects and property upgrades as needed.
- Work closely with community teams to maintain strong service standards.
- Contribute to resident-focused initiatives that improve satisfaction and retention.
- Maintain accurate documentation of work orders, service requests, and project outcomes.
- Build a high-performing, accountable, and collaborative team culture.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in a related field preferred.
- 3 years of experience supervising maintenance, facilities, or service teams (residential or commercial).
- Strong knowledge of building systems, preventive maintenance, and safety regulations.
- Proven leadership, communication, and organizational skills.
- Ability to resolve escalated issues and operational challenges effectively.
- Proficiency with work order systems and basic computer applications.
Salary : $90,000 - $100,000