What are the responsibilities and job description for the Billing Representative position at AP Professionals?
Job Posting: Customer Billing and Accounting Representative
Number of Openings: 15
Length of Assignment: 1 year
Location: Tempe, AZ, 85281- Hybrid training up to 5 days a week for approximately 3 months and then fully remote after training with potential for ad hoc in office days
Schedule: Monday - Friday, 8AM - 4:30PM
***This is not a customer service or data entry position. This is a position with a billing exceptions team, resolving complex billing issues. There will not be any customer interaction in this role***
Customer Billing and Accounting Representative
DESCRIPTION OF POTENTIAL DUTIES
· Review accounts pre-invoicing and adjust
· Validate customer usage
· Complete meter exchange and install orders
· Review billing statements generated and update as needed
· Maintain customer account records
· Verify agency assistance payments
· Transition customers to prepay program and monitor prepay activities
· Collaborate with internal departments to research, address and process customer concerns
· Utilize various tools such as MS Suite, CIS system, Archive database to perform essential job duties
IDEAL CANDIDATE QUALIFICATIONS
· Excellent attendance record
· Basic math skills; computational and percentages
· Experienced in using Excel for formulas, functions, and data organization
· Creative and critical thinking skills
· Self-motivated to resolve billing inquiries by completing research and utilizing tools
· High attention to detail with a focus on quality
· Ability to self-manage and take direction
· Organized and able to prioritize their day
· Flexible and able to adapt as new tasks emerge
· Strong teamwork skills, as well as the ability to work independent