Pharmacy Training Manager

Reports To: VP of Pharmacy Operations

Position Summary

The Training Manager is responsible for developing, implementing, and continuously improving the company's training and competency program for all pharmacy personnel. This position ensures employees receive consistent, effective, and compliant training that supports patient safety, operational excellence, and regulatory compliance.

The Training Manager partners with Pharmacy Operations, Quality Assurance, Human Resources, Compliance, and department leaders to create a culture of continuous learning while maintaining complete training documentation and competency records.

Essential Responsibilities:

Training Program Management

• Develop, implement, and maintain the company's comprehensive employee training program.
• Design onboarding programs for new employees across all departments.
• Create structured training pathways for pharmacy technicians, pharmacists, customer service, laboratory personnel, shipping, facilities, and administrative staff.
• Develop annual training calendars and continuing education plans.
• Evaluate training effectiveness and implement improvements.

Regulatory & Compliance Training

• Maintain training programs supporting:
  • USP <795>
  • USP <797>
  • USP <800>
  • FDA guidance applicable to 503A pharmacies
  • State Board of Pharmacy regulations
  • HIPAA
  • OSHA
  • Controlled Substance handling
  • Quality Management System requirements
• Ensure all mandatory regulatory training is completed and documented on schedule.
• Coordinate retraining following SOP revisions, deviations, CAPAs, or regulatory changes.

Competency Program

• Develop and administer employee competency assessments.
• Coordinate initial qualification and annual competency evaluations.
• Maintain qualification records for:
  • Sterile compounding
  • Nonsterile compounding
  • Aseptic technique
  • Garbing
  • Cleaning and disinfecting
  • Equipment operation
  • Environmental monitoring procedures
• Work with department managers to identify performance gaps and create individualized development plans.

SOP Training

• Coordinate employee training on new and revised SOPs.
• Ensure employees acknowledge understanding before independent work is performed.
• Maintain training records.
• Verify training completion through competency observations and assessments.

Learning Content Development

• Develop:
  • Training manuals
  • Standard work documents
  • Videos
  • E-learning modules
  • Presentations
  • Knowledge assessments
  • Practical skills checklists
• Standardize training materials across departments.

Documentation & Recordkeeping

• Maintain complete and inspection-ready training files.
• Track training assignments, due dates, and expirations.
• Generate compliance reports for leadership and regulatory inspections.
• Support internal and external audits involving training records.

Continuous Improvement

• Evaluate employee performance trends to identify training needs.
• Analyze deviations, errors, and investigations to recommend additional education.
• Partner with Quality and Operations to reduce human error through targeted training initiatives.
• Monitor training effectiveness using measurable performance indicators.

Leadership & Collaboration

• Collaborate with department leaders to identify training priorities.
• Serve as the organization's subject matter expert on employee development.
• Mentor supervisors on effective coaching and competency assessment techniques.
• Support change management initiatives during implementation of new processes, equipment, or technologies.

Qualifications

Education

• Bachelor's degree in Education, Pharmacy, Life Sciences, Healthcare Administration, or relevant work experience.
• Pharmacy Technician certification or pharmacy experience strongly preferred.

Experience

• 3 years of experience in healthcare, pharmaceutical manufacturing, or compounding pharmacy.
• 1 years of experience developing and managing training programs.
• Experience within a regulated environment (503A pharmacy, 503B outsourcing facility, pharmaceutical manufacturing, or medical device industry) strongly preferred.

Knowledge & Skills

• Strong understanding of USP <795>, <797>, and <800>.
• Knowledge of FDA and State Board of Pharmacy regulations.
• Excellent presentation and facilitation skills.
• Strong instructional design and curriculum development abilities.
• Exceptional organizational and project management skills.
• Excellent written and verbal communication.
• Ability to train employees with varying educational backgrounds.
• Proficiency in Microsoft Office and/or Google Workspace, and electronic training management systems.
• Strong analytical and problem-solving skills.

Pay: $85,000/Year starting/DOE

Schedule: M-F 9am to 6pm

Physical Requirements

• Ability to work in office, laboratory, and pharmacy environments.
• Ability to enter cleanroom environments following gowning requirements.
• Ability to stand, walk, and conduct hands-on training for extended periods.
• Occasionally lift up to 25 pounds.

Success Profile

The ideal candidate is passionate about developing people and building a culture of quality, accountability, and continuous improvement. This individual is highly organized, knowledgeable about regulated healthcare environments, and capable of translating complex regulatory requirements into engaging, practical training that enables employees to perform safely, consistently, and compliantly.