What are the responsibilities and job description for the Operations Administrator position at AOP?
Full-time, on-site role for an Operations Administrator at AOP Inc in Lake Charles, LA
Description
Operations Administrator
Administration Department
Lake Charles, LA
Full-time; on-site
About AOP
AOP, Inc. is a premier technology provider on the Gulf Coast, specializing in fiber internet, managed IT services, cloud solutions, and office equipment.
With over 30 years of experience, AOP operates one of Louisiana's most reliable networks, designed to enhance business efficiency and connectivity.
AOP's mission is to empower customers through cutting-edge technology and exceptional customer service.
Job Description
The Operations Administrator provides essential administrative support to ensure the smooth daily operations of the office. This individual is responsible for answering and directing incoming calls, greeting and assisting walk-in customers, collecting and recording meter readings, entering service and supply order requests, and dispatching service technicians in a timely and efficient matter.
Duties and Responsibilities
- Answer incoming phone calls and direct them to the appropriate departments or personnel
- Greet and assist customers visiting the office in a professional and friendly manner
- Collect, input, and maintain accurate meter reading data
- Coordinate and dispatch service technicians based on scheduling needs and service requests
- Proactively enter and manage supply orders based on customer requests and insights from data collection tools
- Perform additional general administrative duties to support office operations, as needed
Required Experience/Skills
- High school diploma or equivalent
- Previous experience as a receptionist, administrative assistant, or similar operations/support role is preferred
- Excellent communication and customer service skills
- Strong organization and time management skills
- Detail-oriented with a focus on accuracy
- Proficient with basic computer applications
- Ability to work in a fast pace, team environment
Physical Demands
- Ability to sit at a desk and work on a computer for prolonged periods
- Occasional standing, walking, and light lifting (up to 10 pounds)
Pay & Benefits Summary
- Competitive salary based on experience
- Paid time off (PTO)
- Paid time for holidays and birthday
- Health reimbursements
Legal Disclaimer
AOP is committed to equal opportunity and does not discriminate against employees or applicants based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, or any other protected status under applicable law. This applies to all aspects of employment, including recruitment, hiring, compensation, promotion, discipline, and termination. We strive to make reasonable accommodations for qualified individuals with disabilities as required by law.
