Hotel Front Desk Agent

About us

AON Hospitality Group is a local owner/operator. We are professional, agile, engaging and our goal is to deliver memorable experiences for our guests, embracing a culture that empowers wellness & growth of our Associates and Delivering on our owners Vision. Join our team at the Spark by Hilton!

Our work environment includes:

• Growth opportunities
• Company perks
• Lively atmosphere
• Safe work environment

PURPOSE OF JOB

Provide daily front-of-house guest services including all functions of the department to ensure compliance with established Brand and AON Hospitality Group standards and guidelines. Coordinate guest services and operations of the front-of-house with all hotel departments. Ensure guest service standards are maintained.

ESSENTIAL FUNCTIONS:

• Ensure service quality, professionalism and a prompt and satisfactory resolution to all guest issues, inquiries, and requests.
• Assist with necessary room assignments and reassignments to maximize inventory and support front office operations.
• Ensure proper execution of brand loyalty program ensuring sign-up initiatives are being met.
• Answering the phone to assist guests and other callers
• Checking guests in/out of their rooms following the proper credit card procedures and brand guidlelines
• Maintain a professional appearance and positive demeanor
• Responsible for day-to-day assignments
• Responsible for remaining highly visible to guests and providing additional support and responding to emergencies.
• Ensure that all paperwork including daily reports, daily checklists, policies and procedures for the front office are adhered to including:

o Handling of the front desk bank, paid-outs, and deposit preparation

o Review all in-house, reservations and cancellations to ensure they are executed correctly

o Review future bookings, groups, tours and events and plan accordingly

o o Key control of Vendor and guest key assignments

o Process any room damage claims and all follow-up

• Meet company and brand training requirements and guidelines.
• Other duties as assigned.

SCOPE

Provide exceptional guest experience to all guests, vendors and visitors. Work in an organized, safe, professional and positive work environment .

KNOWLEDGE AND SKILLS:

· Must have Valid Driver’s License

· A minimum of 2 years’ experience in Front Desk Hotel, or similar position

· Strong computer skills including Microsoft Office and web-based hotel software and applications

· Proficient in time management; the ability to organize and manage multiple priorities

· Ability to take initiative and effectively adapt to changes

· Excellent verbal and written communication skills

· Ability to work independently and without supervision

· Proven ability to achieve set goals and objectives

· Able to lift a minimum of 25 pounds and go up/down multiple sets of stairs

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• Front desk: 1 year (Preferred)

Work Location: In person

Salary : $15