What are the responsibilities and job description for the Insurance Call Center Agent position at Aon and Careers?
Insurance Call Center Agent - Fort Washington, PA
This is a hybrid role but will be working in the Fort Washington, PA office during training for approximately 6 months and thereafter can be 1-2 days work from home.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Handle inbound and outbound calls via 800 lines with multi-product portfolio- both Life and Health products as well and Property and Casualty products
- Respond to customer communications via email and written correspondence
- Maintain service, quality and timeliness standards
- Interact with other departments on various projects including new programs, products and technology
- Support knowledge management transfer within the department through training, quality and intranet projects
- Evaluate individual customers’ needs and propose additional insurance products based on personal and business needs
- Maintains customer records by updating account or policy information.
- Provide analysis support and prepare reports for accurate business results for the carrier
- Reconcile client payments against the policy administration system
Skills and experience that will lead to success:
Possess active Life, Accident and Health and Property & Casualty licenses or obtain within 4 months
Demonstrated skills and abilities to be goal oriented and solve complex issues- Learn multiple products to support revenue growth for program business
- Possess excellent organizational and verbal communication skills
- Strong multi-tasker
- Possess excellent written communication skills for customer correspondence, be able to speak broadly and question customer’s needs.
- Ability to provide excellent quality service to customers
- Demonstrated ability in handling details and key follow up capability
- Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
- Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
- Ability to work independently and as a team member
- Ability to think critically and use sound judgment when serving clients
- Demonstrated relationship-building skills evaluating individual insurance needs and offering appropriate products/solutions
MINIMUM EDUCATION:
MINIMUM REQUIRED EXPERIENCE:
- 1-3 years’ experience in sales and service supporting multiple insurance products and/or financial services products.
- Life, Accident & Health license an added plus
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Pay Transparency Laws:
A summary of all the benefits offered for this position:
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Salary : $45,000 - $55,000