What are the responsibilities and job description for the Corporate Sales Coordinator - Bilingual English & Spanish position at AOC, LLC?
Customer Service is the provision of services to customers before, during and after a purchase. Not only does this position play an important role in our organization's ability to generate income and revenue, but it also sets AOC apart from our competition by providing prompt and impeccable service. To be effective in this position, the Corporate Sales Coordinator must have exceptional interpersonal skills, a high aptitude for problem solving and a working knowledge of our product lines, procedures and guidelines as well as an understanding of how other departments within AOC operate. The Corporate Sales Coordinator must be able to work with a team and/or independently as needed.
The Corporate Sales Coordinator MUST be bilingual in both English and Spanish as this position supports all Customer Service Representatives in USA, Canada, Export, and Mexico by assuming each of their responsibilities while they are out of the office as well as assisting with work overflow daily. This task of coverage will require the Corporate Sales Coordinator to work the normal hours for the Customer Service Representative that is out of the office. In addition, the Corporate Sales Coordinator will also be charged with working on projects within the Sales area as directed by the Customer Service Manager.
Areas of Focus
Customer Service
Projects a customer orientation – is customer focused
Assumes ownership and responsibility for the needs of the customer
Makes effective decisions by balancing organizational needs and customer needs
Problem Solving/ Decision Making
Analyzes and solves problems within realistic time frames
Makes timely and effective decisions on the basis of information available
Involves the appropriate people in defining and resolving a problem
Supports decisions with facts and rationale
Interpersonal Communication
Listens actively to others
Asks appropriate questions for clarification
Gives and receives feedback
Is aware of own and other's communication style and makes adjustments as necessary
Encourages and is receptive to suggestions and solutions from others
Recognizes and manages conflict effectively
Flexibility
Effectively adjusts behavior and modifies strategies when confronted with changing, uncertain or unstructured situations
Adapts to change without loss of effectiveness
Deals effectively with ambiguity
Acquires new knowledge/skills to meet changing demands
Team Orientation
Works effectively with others
Actively contributes to the achievement of group and organizational goals
Accepts shared responsibility and ownership of projects
Maintains open communication among team members
Utilizes strengths of individuals within group to the benefit of the team
Leadership
Influences others to accomplish/achieve desired goals
Guides others through change
Adapts style to the situation and the person
Obtains commitment and cooperation from others
Maintains open communication
Utilizes skills and abilities of others effectively
Delegates responsibilities appropriately
Innovation / Creativity
Develops and implements ideas, products or solutions to achieve goals
Seeks and provides unique/different perspectives to opportunities
Supports risk taking and encourages innovation in others
Personality
Friendly
Reliable
Willingness to learn
Hard work ethics
Detail Oriented
Independent worker
Team player
Skills
Bilingual in both English and Spanish is a requirement
Computer Skills
Export Knowledge is a plus
Salary.com Estimation for Corporate Sales Coordinator - Bilingual English & Spanish in Piperton, TN
$77,311 to $108,751
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