What are the responsibilities and job description for the Patient Appointment Sscheduler - Bilingual position at AOA Orthopedic Specialists?
Job Type
Full-time
Description
Why Choose Us? #AOA
Full-time
Description
Why Choose Us? #AOA
- Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
- Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
- Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
- Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.
- Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
- Dental & Vision Insurance
- 401(k) with Annual Employer Contributions
- Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
- Employee Assistance Program (EAP): Employer-paid support for life’s challenges
- Generous Paid Time Off:
- Up to 2 weeks of PTO starting out. (Increases with tenure)
- 7 paid holidays 2 floating holidays
- Answers incoming telephone calls and assist with scheduling and other needs based on the call type.
- Participates in clinic and market education, training, and meetings as need and/or required.
- Communicate with outside physician offices when needed to clarify referral issues.
- Communicate with clinical staff promote team awareness.
- Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
- Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
- Works independently.
- Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
- Retain and utilize knowledge of insurance policies and procedures.
- Performs other related duties as assigned.
- High School Diploma/GED or equivalent experience
- 1 years of Health Care related experience
- Must be Bilingual in English and Spanish
- Knowledge of medical terminology
- Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook
- Effective verbal and written communication skills
- Strong customer service skills
- Detailed oriented with organizational and time management skills
- Ability to perform in a highly stressful situation
- Ability to multitask
- Ability to establish effective working relationships with patients, physicians, and other medical support staff
- Ability to navigate through multiple software applications
Salary : $100
