What are the responsibilities and job description for the Shipping Team Lead position at AO Swag?
Location: Coppell, Texas
Schedule: 9:00am to 5:30pm (Monday through Friday)
Employment Type: Full-Time
About the company
AO Swag specializes in online store solutions and branded merchandise for corporations, colleges, Greek organizations and K-12 schools. We offer incredible customization and decoration on-demand with no inventory requirements and industry-best lead times.
As we continue to grow, we are building a team of dependable, detail-oriented people who take pride in their work. If you’re looking for a stable opportunity in a fast-paced production environment, AO Swag may be a great fit.
About the Role
The Shipping Team Lead is responsible for overseeing daily shipping operations and ensuring orders are accurately processed, packed, and shipped on time. This role leads and supports the shipping team, coordinates workflow, and helps ensure customer orders meet AO Swag’s quality and shipping standards.
The Shipping Team Lead will work closely with Production, Customer Service, and Management to resolve issues, prioritize orders, and maintain an efficient shipping operation.
Key Responsibilities
- Lead and support the Shipping team to meet daily shipping targets, deadlines, and service expectations
- Coordinate daily job assignments and workflow to maximize efficiency and ensure orders are shipped on time
- Oversee the accurate picking, packing, labeling, and processing of customer orders
- Verify orders for accuracy, including quantities, products, shipping addresses, and shipping methods
- Monitor shipping progress and prioritize orders based on deadlines, carrier schedules, and business needs
- Train team members on shipping procedures, quality standards, equipment, and best practices
- Assist team members with complex, high-priority, or time-sensitive orders as needed
- Troubleshoot shipping issues and escalate order, system, equipment, or carrier issues to management when necessary
- Coordinate with Production and other departments to ensure completed orders move efficiently through the shipping process
- Monitor and maintain shipping supplies, equipment, and work areas
- Ensure packages are properly prepared and meet carrier requirements
- Assist with carrier pickups and ensure shipments are ready according to scheduled pickup times
- Identify opportunities to improve shipping processes, efficiency, accuracy, and overall workflow
- Maintain a clean, organized, and safe work environment
- Perform other duties as assigned
What We’re Looking For
- Previous experience in shipping, warehouse, fulfillment, or a similar fast-paced environment required
- Previous team lead or supervisory experience preferred
- Strong understanding of shipping, packing, labeling, and order fulfillment processes
- Experience working with shipping software, ERP systems, or carrier platforms preferred
- Strong attention to detail and commitment to order accuracy
- Effective communication and team leadership skills
- Strong problem-solving and decision-making skills
- Ability to prioritize multiple orders and deadlines in a fast-paced environment
- Strong time management and organizational skills
- Bilingual preferred
- Ability to successfully pass a background check
Schedule & Physical Requirements
Schedule
- 9:00am to 5:30pm (Monday through Friday)
- Overtime may be required during peak production periods in accordance with business needs
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25–50 lbs.
Safety & Compliance Expectations
- Adhere to all company safety policies, OSHA regulations, and workplace standards
- Participate in required safety training and compliance programs
- Report unsafe conditions, incidents, or near misses immediately
- Maintain compliance with attendance, timekeeping, and workplace conduct policies
Equal Opportunity & Compliance Statement
AO Swag is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. Employment is contingent upon meeting job-related requirements, including background screening and authorization to work in the United States.