What are the responsibilities and job description for the Patient Collections Representative position at AO Multispecialty Clinic?
Description
At AO Multispecialty Clinic, we are dedicated to providing exceptional care to our patients while fostering a supportive and collaborative work environment for our staff. We are currently seeking a motivated and detail-oriented Patient Collections Specialist to join our team. If you have a passion for helping people and a strong background in collections, we want to hear from you!
-Play a crucial role in ensuring that our patients receive the care they need while helping the clinic maintain financial health.
-Manage patient accounts and follow up on outstanding balances with compassion and professionalism.
-Communicate effectively with patients to explain billing processes and assist with payment arrangements.
-Review and resolve discrepancies in billing and collections.
-Collaborate with clinical staff to ensure accurate and timely billing for services rendered.
-Maintain accurate records of interactions and payments in our billing system.
-Stay up-to-date with healthcare regulations and compliance related to patient collections.
Requirements
-Experience: Previous experience in patient collections or a related field is required.
-Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive situations with empathy.
-Detail-Oriented: Strong attention to detail and organizational skills to manage multiple accounts effectively.
-Problem-Solving Skills: Ability to analyze issues and develop solutions to enhance the collections process.
-Team Player: Collaborative mindset with a commitment to providing exceptional service to our patients and team.