What are the responsibilities and job description for the Associate Director, Mortgage Lender Quality & Risk position at Anza Mortgage Insurance Corporation?
Anza MI is a fintech startup using technology and analytics to drive growth & innovation within the US mortgage market.
Our Mission
Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.
Technology Forward
We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.
Customer Centric
We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.
Risk Management Excellence
Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.
About The Role
Anza Mortgage Insurance seeks an experienced and motivated leader ready to own lender and servicer facing mortgage quality and counterparty risk. You will monitor performance, perform data-driven risk analysis, lead external conversations, and drive remediation that improves loan manufacturing and servicing outcomes. This will all be done while working closely with the Sales Management team to develop and communicate customer risk strategies. This role combines mortgage credit expertise with customer-facing influence to enhance partner quality and safeguard capital.
What You'll Do
Our Mission
Our mission is to empower homeownership by mitigating credit risk through mortgage insurance. We strive to leverage technology and operational excellence to deliver exceptional service to our lender and servicer partners, offer reliable and secure capital support for our insureds, generate leading returns for our shareholders, and foster a fulfilling, rewarding environment for our team members.
Technology Forward
We differentiate ourselves by designing, architecting, and developing our operating systems in-house. This unique approach creates a platform tailored to the needs of today's housing market. It positions us to achieve unparalleled processing efficiency and adaptability to changing industry standards and customer demands. Fundamentally, we are a process optimization company that harnesses technology to revolutionize the mortgage insurance experience and fulfill our mission.
Customer Centric
We dedicate ourselves to provide competitive pricing tailored to risk profiles. Our commitment to our partners goes beyond pricing and product offerings. We prioritize a customer-centric approach focused on meeting customer needs and enhancing their experience. This approach is underpinned by transparency throughout the process and prompt issue resolution.
Risk Management Excellence
Risk Management is our foundation. Our risk management framework uses advanced technology, innovative strategies, and modern modeling techniques to manage risks ranging from credit risk to information security risk. Our customers and partners can rely on us to handle their information with the utmost care and responsibility. Our dedication to risk management is designed to reassure our partners about our stability and reliability.
About The Role
Anza Mortgage Insurance seeks an experienced and motivated leader ready to own lender and servicer facing mortgage quality and counterparty risk. You will monitor performance, perform data-driven risk analysis, lead external conversations, and drive remediation that improves loan manufacturing and servicing outcomes. This will all be done while working closely with the Sales Management team to develop and communicate customer risk strategies. This role combines mortgage credit expertise with customer-facing influence to enhance partner quality and safeguard capital.
What You'll Do
- Own a portfolio of lender/servicer relationships from a risk & quality perspective; lead executive-level discussions on expectations, results, and remediation.
- Build and evolve scorecards, dashboards, and exception analytics that surface trends in loan defects, manufacturing quality, servicing behavior, and loss mitigation execution.
- Partner with Underwriting, Quality Control (QC), Claims, Servicing Oversight, Sales, and Credit Policy to diagnose root causes and drive corrective action plans.
- Ensure alignment to GSE expectations (e.g., Master Policy, rescission relief, servicing standards, loss-mitigation waterfalls) and support exam/audit responses.
- Contribute to program improvements (metrics, playbooks, governance) that make counterparty oversight rigorous, fair, and transparent..
- Direct mortgage or MI experience is required. (e.g., MI, lender, servicer, correspondent, or GSE in credit/QC/rep & warrant/servicing oversight).
- Customer-facing experience is required, including leading external meetings with lenders/servicers, QC heads, -GSE-adjacent stakeholders, or other regulators.
- Demonstrated command of loan manufacturing quality, defect taxonomies, underwriting/eligibility, and servicing/credit performance.
- 6 years in mortgage credit/QC/counterparty risk roles with a track record of driving remediation and measurable quality lift.
- Advanced analytical and communication skills (write/brief/escalate) and data-to-decision storytelling.
- Knowledge of mortgage insurance and associated requirements.
- Experience preparing for/responding to regulatory reviews or examinations.
- Familiarity with servicer oversight, loss mitigation operations, and performance covenants/SLAs.
- Comfort shaping dashboards/analytics (e.g., loan-level trend analysis, exception monitoring) with Product/Data partners.
- Build a next-gen mortgage counterparty risk & quality program with leaders who value transparency and partnership.
- High visibility across Risk, Credit, Underwriting, Servicing, and Customer teams; low bureaucracy, real impact.
- Clear career path with opportunities to grow into broader operational or risk leadership roles.
- Hybrid culture in Wilmington, NC focused on meaningful in-person collaboration.
- Wilmington, NC (Hybrid - 3 days/week in office) Relocation required for non-local candidates
