Field Support Technician - New York, NY

Field Support Technician - New York, NY New York, NY, United States (On-site) Job Description Our primary focus is providing daily, high-touch technical support for staff, sales associates, executives, and VIP stakeholders across a local network environment. This role is responsible for delivering exceptional customer service and white-glove technology support while working cross-functionally with teams across the broader IT organization to ensure customers receive the support they need. This may include partnering with WAN Engineers, Messaging Engineers, Logical Access Teams, Application Development Teams, Facilities, Telecom, and various other Business Unit partners to engage the appropriate resources to resolve an issue or complete a project. Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers, mobile devices, network connectivity, and telecommunications systems. Configures workstations for new users and upgrades existing equipment and software. Supports Windows and Mac environments, Microsoft 365, and mobile computing technologies. Re-images computers, performs data migrations and restorations, and conducts remote problem solving as needed. Utilizes ticketing and hardware asset management systems, including ServiceNow and Ivanti. Performs root cause analysis and works to identify solutions that prevent recurring issues. This role requires a professional and personable presence, with the ability to communicate effectively and build strong relationships with executives, sales associates, staff, and technology partners. The individual must be comfortable working independently while also collaborating with team members on local and national projects. The role requires the ability to manage multiple competing priorities, adapt to changing priorities in an executive environment, and consistently provide a high level of customer service. This is an onsite position requiring local travel between several Real Estate branch offices during standard business hours. Required Skills and Experience Relevant Bachelor’s degree or equivalent combination of education and experience 5–10 years of relevant technical support, desktop support, executive support, or related IT experience Exemplary customer service skills, both verbal and written Experience providing VIP or white-glove technical support preferred Ability to interact confidently and professionally with executives and senior leadership Professional presence while remaining personable and approachable High level of emotional intelligence Proficient Windows and Mac troubleshooting and support Mobile device computing skills Basic network, hardware, and telecommunications troubleshooting and support Microsoft 365 knowledge ServiceNow and Ivanti experience a plus Ability to perform Root Cause Analysis Experience working with processes and procedures in a large organization preferred Experience re-imaging computers and performing data migrations and restorations Ability to conduct remote problem solving as needed Ability to manage multiple competing priorities and prioritize effectively Strong time and task management skills Flexible, organized, and able to quickly adjust to changing priorities Ability to work effectively both independently and in a team environment Strong communication and relationship-building skills Growth mindset and willingness to learn new technologies and processes Ability to provide onsite support at multiple Real Estate branch offices and travel locally as required Able to lift 50 lbs. unaided About Us Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: Great Place to Work Forbes World's Best Employers Newsweek World's Most Trustworthy Companies Ethisphere World's Most Ethical Companies Apply Now Job Info Job Identification 5029 Job Category Technology and Data Posting Date 08/19/2026, 09:48 PM Locations 650 Madison Avenue, New York, NY, 10022, US (On-site) Job Shift Day Brand Anywhere Real Estate Inc Market Minimum Salary 33.65 Market Maximum Salary 36.06 EEO Statement EOE including disability/veteran Please Note At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position Workplace ORA_ON_SITE