What are the responsibilities and job description for the Specialist Software Support position at Anywhere Integrated Services?
Summary:
The Resware Administrator (RA) plays a critical role in the continuous process improvement efforts at TitleOne. The RA interprets and applies operations, leadership, and administrative personnel's requirements. The RA implements, modifies, and trains through Resware the Company's primary production software. The RA has a variety of duties including user administration, setup configuration, workflow analysis, action list management, document management, and report development. RA is responsible for coordination of all activities regarding the efficient use of Resware.
Essential duties and responsibilities include the following. Other duties may be assigned.
Lead, research, develop, and deploys new/reengineered organizational processes and on-going programs that utilize ResWare.
Works closely with Title and Escrow operational teams to improve Resware operational efforts; eliminate waste and variation in processes; assist with tests and experiments to improve processes.
Manage partner process and data in Resware. Activity may include modifying partner access permissions, ensuring data quality, partner clean up and proper use of partners within Resware.
Monitor, review, and modify ResWare basic configuration to optimize set up. This includes a variety of features including, but not exclusive to: Office/business, file numbers, user role groups, users, action lists, file permissions, search data, curative types, recording data, premiums, CD fees, templates, email templates and accounting.
Perform user maintenance and administration including adding, deleting, and modifying users and user groups. Coordinate other technical needs and requirements with IT.
Coordinate Resware team including Power Users to ensure help desk requests are addressed in a quality and timely manner. Provide ResWare team with advance information and training on changes to application.
Manage new application release implementation to include testing, documentation, communication, training, and implementation.
Facilitate and manage projects for strategic application enhancement implementation. Analyze and interpret operational requirements into scopes of work and communicate to developer for changes.
Develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency.
Coordinates technology integrations with third-party vendors, monitors the quality thereof, and maintains the relationship with those vendors.
Qualifications/Experience:
High school diploma and/or GED
Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self motivated, detail-oriented and organized.
Experience troubleshooting and supporting software systems/solutions
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee is frequently required to lift up to 10 pounds. The employee is occasionally required to lift up to 25 pounds.