What are the responsibilities and job description for the General Manager position at Any Hour Group?
About Us:
3 Mountains Plumbing is a full-service residential plumbing company and has been serving the Portland Metro area since 2000. Over the years, we’ve built a company that elevates the game in our industry and community every single day. We are a team of passionate, hardworking individuals all motivated by the same mission, empowering our customers and our team. In all that we do, we strive to create an environment where we do the right thing and work as a team – one that gives everyone the confidence to speak up, make good decisions, and move our company forward.
Job Overview:
The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.
Why Join Us?
- Growth Opportunities: As we expand, there will be opportunities for career advancement within the company and in locations across the Any Hour Group
- Supportive Environment: Work in a company culture that values teamwork, integrity, and a commitment to excellence; work with a proven playbook for successful business operations
- Impact: Play a pivotal role in shaping the future of the group and making a difference in our leaders, employees, and customers
Key Responsibilities:
- Leadership: Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
- Operational Oversight: Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
- Financial Management: Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
- Customer Satisfaction: Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction
How to Apply:
Interested candidates are invited to submit their resume detailing their relevant experience and why they are the ideal fit for this role.
Qualifications:Qualifications:
- Experience: 5 years of management experience in a service-based industry, preferably in home services, construction, or similar fields
- Language: ability to communicate effectively in both English and Spanish is strongly preferred.
- Education: Master of Business Administration in strongly preferred.
- Skills: Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
- Financial Acumen: A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
- Sales Experience: A competency in ethically selling products/services and developing a sales team is required. Strong preference for candidates who have managed point of sale within customer's homes
- Attributes: Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
- Pre-employment background check & drug test
Salary : $100,000 - $120,000