What are the responsibilities and job description for the Dispatcher position at Any Hour Group?
Any Hour Services is a residential service company specializing in plumbing, electric, heating, and air conditioning. We have been serving homes since 1961, and our business exists to help homeowners be comfortable and thrive. As a family-owned and operated business, we grow every year and are looking for full-time members to be a part of our team. We offer year-round, consistent work and advancement opportunities, as we value individual achievement and development.
Position Overview:
A dispatcher plays a vital role in coordinating and managing service calls for various home maintenance and repair departments, such as plumbing, HVAC or electrical services. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction. We are currently hiring for our afternoon and evening shifts between 11:00 AM and 8:00 PM, Monday-Friday.
We offer:
- Health benefits, including medical, dental, vision, life insurance, and long- and short-term disability insurance.
- 401(k) retirement plan with company match.
- Weekly pay with incentives and bonuses.
- Holiday pay, vacation pay, and paid time off.
Job Requirements:
- Pre-employment background check.
- Pre-employment drug screen.
- Valid driver’s license or reliable transportation.
There is room to grow for the right candidate. We look forward to hearing from you.