Telephone Clerk

About ANX: Founded in 2007 by nurses whose visions for the company are built on client-focused quality care for patients and their families first– ANX is committed to providing expert, reliable care utilizing best practices with an emphasis on community health.

Home Healthcare: We provide physician-ordered skilled nursing and health care services to homebound patients recovering from illness or injury. We have worked with physicians and families in developing custom home care solutions for patients requiring specialists in wound care, diabetes management, cardiac rehabilitation, physical therapy, occupational therapy, speech therapy, nutritional assessments and dietary counseling.

ANX Hospice Care: ANX also provides 24/7 hospice care for individuals with limited life expectancies or for patients no longer willing to seek aggressive medical treatment. Hospice care is provided by our specially-trained team of health care professionals, including a medical director/physician, medical social worker, skilled nurse, home health aide, spiritual counselor and hospice volunteer.

With these strong values, we are able to partner with multiple insurances, offer an array of services, and have been awarded with:

• Best Places to Work (2017 to 2024) - SF Business Times/Silicon Valley Business Journal
• Gold Seal of Approval from The Joint Commission for meeting rigorous performance standards in delivering quality, safe care
• CMS - Center for Medicare & Medicaid Services Certified
• Health Plan of San Mateo Preferred Partner
• Kaiser Permanente Preferred Partner
• Dignity Health Preferred Post-Acute Care Partner
• 5.0 Star Reviews on Indeed
• 4.6 Star Glassdoor Rating with 95% CEO approval
  
  

Benefits Of Joining ANX:

• Pays $45,000-$50,000 annually
• Strong market competitive compensation plans
• Medical, Dental and Vision Coverage
• Paid time off, sick time and holiday pay
• Options for FSA, Dependent Care, Commuter Benefits
• Company paid life insurance
• Employee Discount Program
  
  

Position Summary:

• Answer incoming calls promptly and professionally, directing them to the appropriate department or personnel.
• Provide accurate information to customers regarding products, services, and company policies.
• Assist customers with inquiries, complaints, and requests, ensuring a high level of customer satisfaction.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Perform data entry and maintain accurate databases related to customer information and inquiries.
• Schedule appointments and manage calendars for staff as needed.
• Coordinate with in house office staff and orders office supplies and staff supplies for new hires (bags, business cards, medical supplies, etc.)
• Collaborate with team members to resolve issues and improve service delivery.
• Handle outgoing calls as necessary to follow up on customer inquiries or confirm appointments.
• Assist with administrative tasks such as tracking data and preparing reports.
• Adhere to company policies and procedures, ensuring compliance with regulations and standards.
  
  

Minimum Qualifications:

• High school diploma or equivalent; additional certification in office administration or customer service is a plus.
• Proven experience in a customer service or telephone-based role preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Proficient in computer skills
• Ability to work independently and as part of a team.
  
  

Working Conditions:

• This position typically requires working in an office environment.
• If approved for remote work, must have excellent internet connection and working headset and computer desktop.
• May involve sitting for extended periods and using a telephone and computer.