What are the responsibilities and job description for the Service Advisor position at Antwerpen Automotive?
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Antwerpen Automotive is seeking a dedicated Service Advisor to join our team in Clarksville, MD. In this role, you will be the primary point of contact between our customers and our automotive service team, ensuring a seamless and positive service experience. You will assist customers with service inquiries, provide accurate estimates, and coordinate repair schedules to maintain high levels of customer satisfaction.
Responsibilities
- Greet customers and ascertain their automotive service needs.
- Provide accurate estimates and explain services and repairs clearly.
- Schedule service appointments and coordinate with technicians.
- Maintain detailed records of customer interactions and service details.
- Follow up with customers to ensure satisfaction and address any concerns.
- Keep up-to-date with automotive products, services, and warranty information.
Requirements
- Proven experience as a Service Advisor or in a customer service role within the automotive industry.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Basic understanding of automotive systems and repairs preferred.
- High school diploma or equivalent; additional education or certifications are a plus.
Benefits
- Competitive salary ranging from $50,000.00 to $100,000.00 per year, paid bi-weekly.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holiday pay.
- Opportunities for professional development and career advancement.
- Supportive and friendly work environment.
About the Company
Antwerpen Automotive is a trusted name in the automotive industry, committed to delivering exceptional service and quality repairs to our customers. Located in Clarksville, MD, we pride ourselves on our customer-centric approach and a team-oriented work culture. Join us and be part of a company that values your contributions and fosters growth.
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Salary : $50,000 - $100,000