Drain Technician

The Drain Technician serves to temporarily restore flow to the customer’s home and generates leads to our Sewer team to develop long-term solutions. You will interact daily with multiple customers and serve on an on-call duty rotation to meet the needs of after-hours calls.

Why You’ll Love Working Here:

• Comprehensive Health Benefits – Starting Day One:
  • Affordable, High Quality Health Care options (company pays 70%)
  • Dental & Vision Insurance
  • Company subsidized Health Savings Accounts
  • Employer-Paid Basic Life and AD&D Insurance
  • Employer-Paid Short- and Long-Term Disability Insurance
• Consistent, Year-Round Work – We keep our teams busy in every season
• 401(k) with Significant Company Match– Plan for your future while you build your career
• Fully Stocked Company Vehicles - So you can focus on the job and get started quickly
• Paid Time Off – Including holidays, floating holidays, and PTO
• Company-Provided Tools, Uniform, and Tablet
• Employee and Family Discounts
• Apprenticeship Programs and On-the-Job Training – Learn quickly and grow your career
• Trades License Incentive Payout Program – Earn cash incentives for achieving key licensing milestones! We recognize the value of your hard work and investment in professional growth—when you obtain or upgrade your trade license, you’ll receive a financial reward for your accomplishment
• Positive, Team-Focused Culture

Your Day-to-Day:

• Locate blockages and temporarily restore flow to the home drain lines
• Educate the customer on better practices to care for their sewer system
• Convert the job into a lead for a Sewer Sales team member to come out and develop long-term service options to meet the home repair needs of the client
• Establish customer rapport to ensure the highest levels of customer satisfaction
• Collect client information and maintain accurate interaction notes
• Share with the customer about company perks like memberships and financing options
• Use mobile technology and field service applications to take photos, document job details, and complete work orders.
• Collect payment for completed work providing necessary documentation to the customer and company
• Participate in all required company trainings and meetings
• Serve on an on-call duty rotation
• Travel to customer homes

What Does It Take?

• Work Experience: 1 year of previous plumbing, drain cleaning, or related experience
• Education: High school diploma or GED equivalent
• Licenses and Certifications: Valid driver’s license
• Computer Skills: Customer relationship management (CRM) software, intermediate knowledge of Microsoft Office knowledge including Outlook and Excel
• Organization Skills: High attention to detail is a must. Must be able to communicate updates quickly and efficiently with accurate records to the sales team. Ability to maintain a clean and organized work truck
• Communication Skills: Communicate with customers daily in a professional and ethical manner when representing the company. Interactions can be exchanged in person, in writing, or by telephone or e-mail

Preferred Skills, Knowledge, and Abilities:

• Work Experience: Previous experience or knowledge of plumbing, sewer, or drain
• Computer Skills: Knowledge of Service Titan software

Physical Requirements: This position requires frequent standing, walking, sitting, bending, stooping, squatting, kneeling, crouching, crawling, twisting, reaching, climbing stairs and ladders, and working in confined or restricted spaces such as basements, crawlspaces, and under fixtures. Employees must be able to frequently lift, carry, push, pull, and move up to 50 pounds and occasionally lift or move up to 100 pounds, including drain cleaning equipment, sewer machines, tools, and materials. The role requires sufficient strength and dexterity to operate hand and power tools, drain and sewer cleaning equipment, and other plumbing equipment throughout the workday. Work is performed in and around residential homes and may include exposure to indoor and outdoor environments, varying temperatures and weather conditions, wet or damp areas, standing water, sewage and wastewater, dirt, dust, odors, noise, and other conditions commonly encountered during drain and sewer service work. Employees must also be able to safely enter and exit service vehicles and travel between customer locations throughout the workday.

EEOC statement: Atrium Home Services and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.