What are the responsibilities and job description for the Route Delivery Manager position at Anton's Cleaners Inc?
Are you a hands-on leader who thrives in a fast-paced, customer-focused environment? Anton’s Cleaners is seeking a Route Delivery Manager to oversee and optimize our dry cleaning delivery operations. This role is perfect for someone who knows how to lead a team, manage logistics, and deliver top-notch service to our valued customers.
Key Responsibilities
- Oversee and support a team of delivery drivers across multiple routes
- Manage driver schedules, route assignments, and customer coverage
- Coordinate daily pickup and delivery operations to ensure on-time service
- Train drivers on customer service standards, safety protocols, and operational procedures
- Monitor route efficiency, fuel usage, and vehicle maintenance
- Collaborate with plant managers and customer service teams to ensure seamless service and resolve any outstanding customer concerns
- Serve as the main point of contact for delivery-related customer concerns
- Track and report on route performance, including KPIs such as on-time rates and customer satisfaction
- Develop strategies to assist route growth through B2B and leverage existing customer accounts for maximum potential.
Requirements
- 2 years of experience in logistics, delivery management, or route supervision (preferably in dry cleaning, laundry, or a service-based industry)
- Excellent leadership and communication skills
- Strong organizational and time management abilities
- Proficient in using route management and tracking systems
- Clean driving record and valid driver’s license
- Able to lift up to 30 lbs and assist with route deliveries as needed
Preferred Qualifications
- Knowledge of dry cleaning or laundry operations
- Experience with customer account management
What We Offer
- Competitive salary and performance bonuses
- Health and dental insurance
- Paid time off and holidays
- A supportive, team-oriented environment