Quality Program Manager

Purpose of Position:

·       Lead and maintain the Antigua Apparel Quality Management System (QMS) for the facility, ensuring compliance with industry standards and relevant regulatory and customer requirements.

·       Oversee all aspects of Quality Assurance (QA) and Quality Control (QC), managing the QA/QC team in day-to-day operations to ensure that garments consistently meet design, performance, and durability specifications.

·       Prepares for and successfully passes internal, customer, and third-party audits, and for embedding a culture of continuous improvement, product integrity, and customer satisfaction across all production stages..

Responsibilities

·       Work closely with site leadership in developing strategic direction and development of the organization’s quality strategies and tactics.

·       Develop, implement, and maintain the facility’s Quality Management System (QMS) in alignment with industry standards.

·       Foster a culture of accountability, continuous improvement, and quality ownership throughout the organization.

·       Lead, train, coach and supervise quality group and operations associates to ensure development and compliance with the Antigua Apparel (QMS)

·       Ensure leadership and production and warehouse associates are fully trained and compliant with known quality standards.

·       Refine current quality system to be like ISO standards.

·       Document and data control responsibility of standard work, procedures, work instructions and forms.

·       Maintain a system for accurate quality records including test reports, audit results, and training logs.

·       Develop standard operating procedures, quality control plans, and inspection protocols in conjunction with Lean methods.

·       Oversee incoming, in process, and final product inspections to ensure garments meet specifications of order processing standards.

·       Develop and implement quality floor audits to verify compliance with standard work instructions.

·       Ensure compliance with appropriate domestic and international regulatory standards, customer requirements and Antigua requirements.

·       Prepare for and lead internal audits and third-party compliance inspections.

·       Manage the customer complaint process with corrective actions and ensure responsiveness to customer through sales representative.

·       Analyze quality KPIs and other data to identify root causes of any adverse trends and implement corrective actions for process improvement and sustainment.

·       Generate and present quality performance reports to senior management.

·       Translate customer routing specifications into standard work processes for successful customer launch and sustainment.

·       Collaborate with sourcing and production teams to evaluate supplier quality and performance.Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

Qualifications

·      Bachelor’s degree in relevant field.

·      ASQ certification as quality engineer or quality manager a plus.

·      Minimum of 5 years of Quality Management experience, preferably in an ISO or FDA environment.

·      Working knowledge regarding ISO9000 or FDA quality system standards

·      Must have a high level of attention to detail.

·      Proven ability to directly and indirectly influence and lead teams

·      Proven ability to manage multiple priorities.

·      Must be able to demonstrate extensive practical execution of Lean tools (Kaizens, Kanban, root cause counter measures, etc.)

·      Excellent problem-solving and data analytic skills

·      Laser-focused on identifying root-case and sustained corrective actions

·      Experience working on cross-functional teams and on own initiative.

·      Strong understanding of Excel, Word, and PowerPoint. Experience with Microsoft Dynamics 365 a plus.

·      Familiarity with all sports teams a plus.

·       Knowledge of quality principles and tools (problem analysis, statistical tools, design of experiments, control charts, and other quality methodologies)

·       Excellent writing and oral communication skills with the ability to effectively interface with a variety of people at various technical and management levels [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]

Example: Excellent verbal and written communication skills