Director of Field Operations

Antietam Broadband is seeking a dynamic and experienced Director of Field Operations who will be responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.  They help foster a positive team environment that enables employees to maximize performance, learn new skills and progress their careers.  We are looking for someone who acts as a customer advocate and provides helpful solutions to meet the customer’s needs. If you are passionate about delivering operational excellence, driving growth, and developing high-performing teams, we encourage you to apply.

Job Type: Full-time

Rate: $120,000-$140,000/year

Location: Office in Hagerstown, MD

Reports to: President & General Manager

Responsibilities Include

• Manages all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues, and monitors workflow to ensure timely completion and proper budget management of work activities. Responsible for the development of managed personnel.
• Annual and routine capital and expense budgets development and management. Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.
• Ensures personnel understand safety procedures and preventive maintenance operations including bonding and grounding of equipment installations.
• Develops and maintains records to ensure information is available for reference, analysis and monitoring of operations and equipment.
• Provides DTO with information regarding installation and service, quota, manpower and makes suggestions based on team performance.
• Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.
• Acceptance testing of new equipment and fiber and proposal of any countermeasures necessary.
• Generates and submits required regulatory reports/inquiries.
• Performs all other duties as assigned.
  
  

You Will Need To Have

• Bachelor's Degree preferred in business, engineering, or related field with 5 years of management experience or 10 years related industry work experience.
• 5 years management experience and 5 years working in telecommunication and technical operations.
• 3 years of budget development and management.
• Ability to communicate effectively both orally and in writing.
• Ability to create a proactive team environment and sustain employee morale.
• Strong, team oriented interpersonal skills.
• Strong business acumen with ability to develop and justify budgets.
• Ability to make data driven decisions in a timely manner while managing projects.
• Knowledge of staff development techniques and willingness to transparently share knowledge.
• Interest in proactively working with and solving customer service trouble issues/concerns.
• Proficient with common Microsoft Office products: Excel, Word, PowerPoint.
• Knowledge of modern telephone, internet and cable television networks including copper and coax.
• Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals.
• Ability to obtain and maintain a valid driver's license required.
  
  

Benefits

• Family Medical (3 plans to choose from), Dental and Vision
• Company funded HSA
• Company Paid Short Term Disability
• Company Paid Long Term Disability with Voluntary option
• Company Paid Parental Leave
• Company Paid Life as well as Voluntary policies
• 401(k) with generous company match
• Paid Time Off
• Volunteer Paid Time Off
• Paid Holidays
  
  

When you join Antietam Broadband...

You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. For more information, go to www.schurzchoice.com.

Schurz Communications And Its Subsidiaries Strategic Objectives

• We will attract, invest in, communicate with, and retain top talent.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
  
  

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Frequent walking, standing, sitting, stooping, kneeling, crouching, reaching, talking, listening.
• Strict adherence to proper safety protocols.
• Proactive and positive team environment.
• Small, flexible, customer and employee focused office culture.
• Available to periodically work weekends and nights, as needed.
  
  

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.