Leasing Consultant - Multi-Family Dwelling

We are looking to hire an experienced Leasing Consultant for a multi-family apartment community in Centerville, GA. A leasing consultant's job duties include, but not limited to the following:

• Meet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits on appropriate reports.
• Files own guest cards and maintain them according to established procedures.
• Inspect models and available “market ready”, and communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients' needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.
• Ensure the apartment is ready for the resident to move-in on the agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet the prospect’s needs.
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all times.

Administrative

• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information App folio accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions:

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years of experience in previous relevant customer service.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate the ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Summary

As a Leasing Consultant for a multi-family dwelling, you will be at the forefront of customer service, property management, and leasing operations. Your core skills in property leasing and knowledge of Fair Housing regulations will be essential in assisting potential tenants and ensuring compliance with legal requirements. With premium skills in conflict management, sales, and real estate administrative experience, you will excel in negotiating leases and providing top-notch service to residents. Your relevant skills in negotiation, contracts, and property maintenance will further support the smooth operation of the property. Join our team and be a key player in maintaining a high standard of living for our residents.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Leasing (Multi-Family): 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $17 - $19