What are the responsibilities and job description for the Customer Service Associate position at Anthony & Sons Italian?
Overview: Anthony and Sons Bakery, a family-owned business renowned for its exceptional bakery products, is seeking a dedicated and enthusiastic Customer Service Representative. This role involves handling customer inquiries, processing orders, and providing top-notch customer service to ensure a delightful experience for our customers.
Key Responsibilities:
Key Responsibilities:
- Customer Interaction:
- Answer incoming calls from customers regarding products, services, and orders.
- Respond to customer inquiries via email, and phone.
- Provide accurate information about product offerings, ingredients, and pricing.
- Order Processing:
- Take and process customer orders accurately and efficiently.
- Coordinate with the bakery and delivery teams to ensure timely and accurate order fulfillment.
- Handle special requests and customization of orders.
- Issue Resolution:
- Address and resolve customer complaints and issues promptly and professionally.
- Escalate complex issues to the Customer Service Supervisor when necessary.
- Follow up with customers to ensure satisfaction and resolution of their concerns.
- Administrative Duties:
- Maintain and update customer records and order information in the CRM system.
- Assist with other administrative tasks as needed.
- Team Collaboration:
- Work closely with team to ensure a seamless customer experience.
Qualifications:
- Education:
- High school diploma or equivalent required.
- Some college education preferred.
- Experience:
- Previous experience in a call center or customer service role, preferably in the food or retail industry.
- Familiarity with bakery products and services is a plus.
- Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficient in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Attributes:
- Customer-focused attitude with a passion for delivering exceptional service.
- Ability to remain calm and professional under pressure.
- Detail-oriented and highly organized.
Working Conditions:
- Office environment within the bakery.
- Full-time position with a rotating schedule.
- Weekend shifts are mandatory.
- Possibility of occasional overtime during peak seasons.
Benefits:
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Employee discounts on bakery products.
- Paid time off and holidays.
- Opportunities for career growth and development
Salary : $15 - $17