What are the responsibilities and job description for the Front Desk Monitor position at Anthem Parkside at Merrill Ranch?
Position Summary:
Responsible for answering phones, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face. Cleaning/sanitizing and supervising fitness floor, kid zone child care area, and game room and all other facilities as needed. Ensuring the community rules and regulations are being followed by residents and their guests. Assisting with lifestyle events and activities as needed.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assist and supervise activities and events including set up and break down as needed.
- Submit work orders as needed for equipment or facilities in need of repair.
- Cleaning/sanitizing assigned work areas and facilities as needed.
- Provide supervision and hands on care in the Kids Zone. Plan execute activities for ages 6 months and older.
- Assist the Lifestyle Director with Special Events and Activities.
- Ability to cross-train into other areas of the community center: Kids Zone, Cafe and Fitness.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to work with and manage different age groups in the Kids Zone.
Physical Demands & Work Environment:
- Sitting at work station utilizing a computer in an office setting.
- Walking throughout and monitoring property/facilities as needed.
- Setting up, taking down and stacking tables, chairs and event supplies.
- Cleaning and sanitizing fitness machines, pool furniture and facility supplies.
- Position may involve sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. or more.