What are the responsibilities and job description for the Member Concierge position at Anthem Country Club Community?
Company Description Anthem Country Club Community is a private, residential golf and country club community located at 1 Club Side Drive in Henderson, Nevada. The community offers members a range of upscale amenities, including golf, dining, fitness, and social activities in a resort-style setting. It focuses on providing a welcoming, service-oriented environment that supports an active lifestyle for residents and members. Team members are encouraged to deliver attentive, personalized service that enhances the overall member experience and strengthens the sense of community.
Role Description The Member Concierge is a full-time, on-site role based in Henderson, NV, responsible for serving as a primary point of contact for members and guests. This role manages reservations for club events, responds to inquiries, and provides guidance on services and activities available within the community. Daily tasks include greeting members, coordinating check-ins, answering phones, handling email requests, and supporting receptionist duties at the front desk. The Member Concierge also assists with event communications, resolves service issues promptly, and collaborates with other departments to ensure a seamless and positive member experience.
Qualifications
- Concierge Services and Reservations skills to support member requests, bookings, and coordination of club amenities.
- Strong Communication skills to interact clearly and professionally with members, guests, and team members.
- Receptionist Duties and Customer Service experience to manage front desk operations, greet members, and provide courteous assistance.
- Ability to multitask in a fast-paced environment, with strong organizational and time-management skills.
- Proficiency with basic computer systems, scheduling software, and email communication tools.
- Previous experience in hospitality, country club, or luxury residential environments is beneficial.
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Availability to work flexible hours, including evenings, weekends, and holidays as needed.