Chief Information Technology Officer

Anthem Bank & Trust is seeking an experienced, hands-on Chief Information Technology Officer (CITO) to oversee the bank’s information technology infrastructure, systems, service providers, and technology operations. Reporting directly to the Chief Operating Officer, the CITO will ensure that the bank’s technology environment is secure, reliable, cost-effective, compliant with applicable banking regulations, and aligned with the bank’s strategic objectives.

The CITO will manage the bank’s technology vendors and third-party service providers, oversee core banking and business applications, coordinate information security and cybersecurity initiatives, and maintain appropriate technology controls, policies, documentation, and business continuity capabilities. This role requires a practical leader who can balance strategic planning with day-to-day execution in a regulated financial institution.

The ideal candidate has experience managing IT in a bank or other regulated financial institution, understands the importance of third-party risk management and cybersecurity, and can work effectively with executive management, bank employees, regulators, auditors, and technology providers.

Key ResponsibilitiesInformation Technology Management

• Oversee the bank’s information technology infrastructure, including networks, servers, workstations, telecommunications, controls, cloud services, end-user computing, and technology platforms.
• Manage the implementation, maintenance, availability, and performance of core banking systems and supporting applications.
• Establish and maintain IT policies, procedures, standards, and controls consistent with the bank’s risk profile and regulatory obligations.
• Identify opportunities to improve operational efficiency, system integration, automation, and employee productivity through technology.
• Manage technology projects, upgrades, implementations, and system conversions, including project planning, testing, implementation, and post-implementation review.
• Provide timely technical support and ensure that technology issues are appropriately prioritized, documented, escalated, and resolved.

Vendor and Third-Party Management

• Serve as the primary IT contact for technology vendors, managed service providers, core processors, software providers, and other third-party service organizations.
• Oversee vendor selection, due diligence, contract review coordination, implementation, ongoing performance monitoring, renewals, and termination or transition planning.
• Coordinate with the COO, Compliance, Information Security, and other relevant personnel to ensure appropriate risk assessments and due diligence are completed before engaging technology providers.
• Review vendor service-level agreements, pricing, service quality, support arrangements, cybersecurity practices, business continuity capabilities, and contractual responsibilities.
• Maintain a centralized inventory of IT vendors, systems, contracts, renewal dates, critical services, and related risk documentation.
• Monitor vendor performance and service issues, manage escalations, and pursue appropriate corrective actions when expectations are not met.
• Support the bank’s third-party risk management program by maintaining documentation and providing information needed for management reviews, independent audits, and regulatory examinations.
• Identify opportunities to consolidate vendors, improve service quality, and control technology costs.

Cybersecurity and Information Security

• Coordinate with the bank’s designated Information Security Officer, managed security providers, and other responsible personnel to maintain an effective information security program.
• Oversee the implementation and maintenance of appropriate technical safeguards, including access controls, multifactor authentication, endpoint protection, patch management, vulnerability remediation, encryption, logging, and system monitoring.
• Support the identification, assessment, escalation, and remediation of technology and cybersecurity risks.
• Coordinate incident response activities involving systems, networks, vendors, or potential security breaches.
• Ensure that system access is appropriately authorized, reviewed, modified, and terminated, including access maintained by third-party providers.
• Coordinate cybersecurity testing, vulnerability assessments, penetration testing, and remediation activities with qualified internal or external specialists.
• Support employee technology and security awareness initiatives in coordination with the appropriate bank personnel.

Banking Regulatory Compliance and Risk Management

• Maintain familiarity with applicable federal banking regulations and regulatory guidance concerning information technology, information security, cybersecurity, business continuity, and third-party risk management.
• Support compliance with applicable OCC requirements, FFIEC guidance, and other relevant supervisory expectations.
• Maintain current IT policies, procedures, inventories, system documentation, risk assessments, and evidence of control performance.
• Coordinate responses to IT-related audit findings, regulatory examination comments, risk assessments, and management action plans.
• Assist in preparing IT reports, risk assessments, vendor reviews, and other materials for senior management, the appropriate board committees, and bank examiners.
• Work with Compliance, Risk Management, Internal Audit, and external advisors to address identified deficiencies and strengthen technology controls.
• Escalate material technology risks, service disruptions, control weaknesses, and significant vendor issues to the COO and other appropriate management personnel.

Business Continuity and Disaster Recovery

• Maintain and periodically test the bank’s IT disaster recovery and technology restoration procedures in coordination with the bank’s business continuity program.
• Evaluate backup systems, recovery capabilities, system dependencies, recovery time objectives, and recovery point objectives.
• Coordinate business continuity and disaster recovery testing with critical technology vendors and service providers.
• Document test results, identify gaps, and oversee or coordinate remediation plans.
• Support the bank’s response to technology outages, cyber incidents, vendor disruptions, and other events that could affect critical banking services.

Budgeting, Planning, and Executive Support

• Develop and manage the IT budget in coordination with the COO and other appropriate management personnel.
• Monitor technology expenditures, vendor contracts, licensing costs, hardware requirements, and planned capital investments.
• Recommend technology investments based on business needs, risk reduction, regulatory expectations, scalability, and return on investment.
• Develop and maintain an IT roadmap aligned with the bank’s business strategy and anticipated growth.
• Provide regular reports to the COO regarding IT performance, project status, vendor relationships, technology expenditures, cybersecurity issues, and significant risks.
• Collaborate with bank department heads to understand business requirements and deliver reliable, secure, and practical technology solutions.

Qualifications

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field, or equivalent relevant professional experience.
• At least five years of progressive IT experience, including responsibility for managing technology infrastructure, systems, service providers, or IT operations.
• Demonstrated experience managing technology vendors, service contracts, service levels, and third-party relationships.
• Working knowledge of cybersecurity controls, access management, vulnerability management, incident response, backup and recovery, and technology risk management.
• Ability to develop and maintain IT policies, procedures, inventories, risk assessments, and management reports.
• Strong project management, organizational, analytical, communication, and problem-solving skills.
• Ability to communicate technical issues clearly to nontechnical executives and employees.
• Ability to manage multiple priorities while maintaining appropriate documentation and follow-through.

Preferred Qualifications

• Prior experience working in a bank, credit union, financial institution, or other regulated organization.
• Familiarity with OCC-supervised institutions, FFIEC guidance, and financial institution IT examinations.
• Experience with core banking platforms, online and mobile banking, payment systems, digital banking applications, and bank-specific technology providers.
• Experience with third-party risk management, vendor due diligence, SOC reports, information security assessments, and audit remediation.
• Experience overseeing managed IT service providers, outsourced cybersecurity services, and cloud-based applications.
• Relevant professional certifications, such as CISSP, CISM, CISA, CRISC, or CompTIA Security , are desirable but not required.

Key Competencies

• Accountability: Takes ownership of IT operations, vendor performance, and timely resolution of problems.
• Risk Awareness: Recognizes and appropriately escalates technology, cybersecurity, operational, and vendor risks.
• Vendor Management: Establishes clear expectations, monitors performance, and holds service providers accountable.
• Practical Leadership: Can work strategically while remaining engaged in day-to-day operational issues.
• Communication: Explains technical matters clearly and works effectively across departments.
• Organization and Documentation: Maintains accurate records, follows established processes, and prepares for audits and examinations.
• Continuous Improvement: Identifies opportunities to improve reliability, security, service, and cost efficiency.

What Success Looks Like

• Reliable and secure technology operations that support the bank’s daily activities and long-term growth.
• Strong vendor accountability, effective contract oversight, and appropriate third-party risk documentation.
• Current IT policies, inventories, risk assessments, and disaster recovery documentation.
• Timely resolution of technology issues and effective escalation of significant risks.
• Appropriate preparation for internal audits, external reviews, and regulatory examinations.
• A cost-effective technology environment with a clear, achievable plan for future improvements.

Work Environment

This position works closely with the COO, senior management, bank employees, external IT service providers, and other third-party partners. The role requires sound judgment, discretion, attention to detail, and the ability to manage confidential information. Occasional travel between bank locations or to vendor meetings may be required.

Equal Opportunity Employer

Anthem Bank & Trust is an equal opportunity employer. Employment decisions are made without regard to protected status under applicable federal, state, or local law.

Pay: $150,000.00 - $170,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• IT: 5 years (Required)

Location:

• Coral Gables, FL 33134 (Required)

Work Location: In person

Salary : $150,000 - $170,000