WIC Clerk - WIC Program - Full Time/Days - Req#2117973089

Job Objective: The WIC Clerk performs clerical duties in the WIC clinic including, greeting participants, answering phone calls, and issuing WIC Food Benefits.

Duties and Responsibilities:

• Interact with WIC participants in a courteous and professional manner.
• • Greet participants in a friendly manner using a professional tone of voice.
  • Answer phone calls using a friendly/helpful tone of voice.
  • Be flexible when finding alternate appointments for participants.
  • Provide new participant orientation classes.
• Follow WIC Program policies and procedures for screening applicants/participants.
• • Screen applicants according to California WIC Program guidelines for eligibility.
  • Accurately evaluate applicants/participants income according to California WIC Program guidelines.
  • Mail/give correct paperwork for consequent WIC appointment.
• Issue Food Benefits according to WIC Program guidelines.
• • Ask all WIC WISE questions related to the food prescription.
  • Issue food benefits card.
  • Reissue lost/stolen food benefits card.
  • Make the correct appointment in the correct clinic for the participant.
  • Enter all data into WIC WISE correctly.
• Navigate WIC WISE system.

• Access appropriate screens in WIC WISE to facilitate participant screening.
• Document appropriate notes/alerts as needed.
• Read all notes/alerts and take appropriate action.
• Place and remove holds/alerts correctly.

Non-Essential Duties:

• Clean electric breast pumps.
• Stock desks with supplies.
• Make packets for appointments.
• Make copies of participant handouts.
• Update participant information boards.
• Restock classrooms with participant handouts.
• Over-see outreach activities as needed.
• Rotate/cover WIC clinics depending on staffing.

Knowledge, Skills and Abilities:

Knowledge

• Excellent knowledge of the California WIC Program policies and procedures.
• Excellent customer service skills.
• Excellent command of the English Language.
• Spanish speaking (preferred).

Skills

• Ability to speak in public.
• Performs duties in a timely manner.
• Navigate WIC WISE computer system.

Abilities

• Ability to multi-task.
• Ability to maintain composure under stressful situations.
• Ability to empathize with participants of the WIC program.
• Ability to operate a motor vehicle.

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.

• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Education and Experience:

Education

• High School Diploma.

Experience

• Customer service experience preferred.
• Office experience preferred.
• Experience working with the public preferred.

Required Licensure and/or Certifications:

• California driver's license and current car insurance.

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

• Must be able to stand and walk for most of the day.
• Must be able to function in a noisy crowded environment.
• Must be able to carry 15 pounds for short distances.
• Must be able to work schedule required by the needs of the WIC Program.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Education and Experience:

Education

• High School Diploma.

Experience

• Customer service experience preferred.
• Office experience preferred.
• Experience working with the public preferred.

Required Licensure and/or Certifications:

• California driver's license and current car insurance.