Human Resources Receptionist - Human Resources - Full Time/Days Req# 2117961001

Brief Description

Job Objective:

Under the supervision of the HR Operations Lead or designee, competently provides receptionist, clerical & HR project support duties as well assisting the AVMC Foundation with projects & support when needed. Present a positive and professional image of the Human Resources Department and the Hospital to all staff, callers, suppliers and visitors.

Duties and Responsibilities:

• Greet and assist employees and visitors with a friendly, warm, empathetic and professional manner.
• Manage a busy multi-line phone system, directing calls in a courteous manner to the appropriate departments.
• Manage telephone, e-mail, fax and written messages for staff members.
• Respond to e-mail inquiries, referring all inquiries to appropriate individuals.
• Sort and manage inbound/outbound mail, including packages, courier services, and other correspondence.
• Receive, log and distribute signature items.
• Maintain HR Forms file keeping it stocked for use in supporting employee inquiries.
• Provide clerical support to the entire HR team, including data entry, filing, and document preparation.
• Maintain the reception area in a tidy and presentable manner.
• Provide clerical assistance as needed to support department functions, such as typing, filing, photocopying, faxing.
• Maintaining, organizing and ordering of department supplies.
• Serve as the liaison with Building Management to address and report any office-related concerns.
• Operate technical equipment safely and appropriately.
• Schedule conference rooms and coordinate meetings as needed.
• Ensure meeting rooms are prepared before meetings and returned to original state following meetings.
• Maintain a clean HR kitchen area on a weekly basis to include ordering needed items, organizing & cleaning kitchen area and keeping refrigerator clean.
• Supporting ongoing & short-term projects assigned as needed for HR support.
• Assisting with AVMC Foundation projects & support as needed & designated by HR management.
• Participating & supporting HR and HEART committee projects and events.
  
  

Non-Essential Duties:

• Assist with special projects/assignments.
• Assist hospital staff, medical staff, public, and patients.
• Other miscellaneous duties and responsibilities as assigned.
  
  

Knowledge, Skills and Abilities:

Knowledge

• Knowledge of office practices and procedures
• Proper phone etiquette
• PC knowledge
• Strong knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook)
  
  

Skills

• Excellent communication skills, both verbal and written
• Strong Organization skills
• Ability to operate copiers, scanners and printers
  
  

Abilities

• Strong critical thinking skills
• Excellent attention to detail
• Proven ability to work as a team player
• Ability to maintain professionalism under pressure
• Maintain a high level of confidentiality regarding sensitive information
• Ability to perform with frequent interruptions
• Ability to handle concurrent tasks
  
  

AVMC Values: All AVMC employees will effectively demonstrate these values:

• Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
• Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
• Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team.
• Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
• Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
• Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
• Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.
  
  

Education and Experience:

Education

• High school diploma or equivalent.
• Additional education or certification in HR is a plus.
  
  

Experience

• Minimum of 2 years of office experience, preferably in a Healthcare or HR environment.
• Bilingual in English and Spanish is a plus.
  
  

Required Licensure and/or Certifications:

• None
  
  

AVMC Conduct/Compliance Expectations:

• Ability to adhere with AVMC Attendance and Punctuality Policy.
• Ability to adhere with AVMC Leaves of Absence Policy.
• Ability to adhere with AVMC Paid Time Off (PTO) Policy.
• Ability to adhere to the department dress code.
• Ability to organize work and establish priorities.
• Ability to expand on own initiative in performance of duties.
• Skill and ability to follow the telephone etiquette/standards.
• Ability to function effectively under pressure and meet time parameters.
• Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff.
• Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC.
• Ability to maintain the confidentiality of patient, hospital and department information.
• Ability to adhere to safety rules and regulations.
• Safely and effectively uses all equipment necessary to carry out duties.
• Ability to interpret and function under hospital and department policies and procedures.
• Conforms with required and appropriate accreditation and regulatory requirements.
• Conforms with and supports hospital quality assurance and improvement guidelines.
• Ability to participate effectively in department and hospital staff education.
• Display a willingness to work as a team player.
• Ability to give and support the highest level of patient/customer satisfaction at all times.
• Supports and adheres to the values and mission statement established by the AVMC Board of Directors.
• Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
• Ability to follow the Code of Conduct.
  
  

Physical Requirements and Working Conditions:

• Perform duties in a busy office environment.
  
  

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE: THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Requirements

Education and Experience:

Education

• High school diploma or equivalent.
• Additional education or certification in HR is a plus.
  
  

Experience

• Minimum of 2 years of office experience, preferably in a Healthcare or HR environment.
• Bilingual in English and Spanish is a plus.
  
  

Required Licensure and/or Certifications:

• None