Executive Charters & Tours Coordinator

JOB DESCRIPTION

Position Title: Ex. Charters & Tours Coordinator Department: Executive Charters & Tours

Salary Range: D.O.E. Reports to: Ex.Charters & Tours Manager

Employment Status: Seasonal/Full-time FLSA Status: Non-Exempt

POSITION SUMMARY

The Executive Charters & Tours Coordinator is a customer-facing role responsible for delivering exceptional guest experiences while supporting the daily operations of the Executive Charters & Boat Tours department. This position combines administrative coordination, guest services, and hands-on marina operations to ensure seamless tour and charter experiences

ESSENTIAL FUNCTIONS & DUTIES

• Greet all visitors entering the Executive Charters & Boat Tours Office in a professional and welcoming manner.
• Provide accurate information regarding marina amenities, services, and offerings.
• Book, reserve, and confirm boat tour and charter reservations.
• Process transactions accurately and handle money, including cash and credit card payments.
• Open and close the Executive Charters & Boat Tours Office in accordance with company procedures.
• Assist with daily coordination of tour and charter schedules.
• Support captains and crew to ensure tours depart on time and meet company standards.
• Load and unload kayaks and stand-up paddleboards (SUPs) on and off boats.
• Assist captains with cleaning tour/charter vessels and restocking supplies after each trip.
• Drive boats uplake to retrieve kayaks, SUPs, and jet skis as needed.
• Transport guests using company carts in a safe and courteous manner.
• Possess the ability to react productively to other duties as reasonably assigned.

QUALIFICATION

• Valid State issued Driver's license and at least 18 years of age.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable handling money and point-of-sale systems.
• Must be reliable, professional, and safety-conscious.
• Ability to operate boats and marina equipment (training may be provided).
• Availability to work weekends, holidays, and seasonal peak hours.

EDUCATION

High School Diploma or GED equivalent required.

EXPERIENCE

• Previous customer service experience of at 1-2 years is preferred.
• Boating or marina experience is a plus.
• Proven experience operating inland waters vessels or houseboats on lakes, rivers or similar waterways.
• Experience piloting vessels for customers or guests, including docking, mooring, and maneuvering in variable water conditions.
• Ability to learn marine navigation systems, communication equipment, and signaling methods.
• Familiarity with safety equipment inspections, emergency procedures, and onboard safety management.
• Ability to gain knowledge in handling vessels under varying weather, water, and traffic conditions.
• Ability to plan and follow safe routes up lake and back to the marina, including monitoring weather, water levels, and hazards.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation.
• Knowledge or ability to be trained in hazard communication.
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.

IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.

DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.

DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETARY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? No.

DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? No.

WORKING CONDITIONS

The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.

*Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS

The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY

It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position

INTENT AND FUNCTION OF JOB DESCRIPTION

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.