What are the responsibilities and job description for the Ark Encounter Guest Services Coordinator position at ANSWERS IN GENESIS GROUP?
Summary:
The Guest Services Coordinator must be able to control and manage the day-to-day running of a specific area, ensuring that the preparation and presentation of the area meets our high standards. The Guest Services Coordinator is responsible for overseeing operations & responsibilities of the Guest Services staff as assigned by the Guest Services manager or assistant managers. The coordinator leads a team of hourly staff to invest into the guest experience in critical guest engagement zones to answer questions, as well as creating frictionless guest experience at all attraction rides. This includes roles as overseeing different areas of the Ark, virtual reality, the carousel, and sluice. The ideal candidate is passionate about the Answers in Genesis attractions and serving others, enthusiastic, energetic, multi-tasker, able and willing to fill or change positions quickly. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both staff and guests to assure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. The Guest Services Coordinator is expected to demonstrate professionalism in dealings with staff, work as a team member and role model excellent customer service. This position has a career path to fit your professional growth goals through professional development and coaching a large staff to achieve great results by tackling challenges while having fun along the way. It also provides opportunities for spiritual, personal, and professional development.
Qualifications:
Education & Experience
- 2 years’ experience in hospitality, or similar industry
- Experience with POS systems in ticketing, retail, food service, or similar environment
- Degree (or significant progress toward a degree) in hospitality is a plus
REQUIREMENTS
- Must agree with and be able to sign our Statement of Faith
- Maintains a personal relationship with Jesus Christ
- Regular attendance at a local Bible-believing church
- Strong interpersonal relationship skills – ability to interact with guests and coworkers across all departments and levels
- Customer service oriented, dedicated to high guest satisfaction levels
- Good problem-solving, conflict resolution, and decision-making skills
- Ability to estimate and meet realistic deadlines, perform under pressure and react quickly to changing priorities
- Basic math skills: Accuracy in cash and financial transactions with guests
- Organizational skills and professionalism
- Exceptional ability to multitask and accurately follow instructions in a fast-paced environment
- Able to stand, move about, and assist guests throughout the entire length of the shift
- Perform duties in varied temperature and weather conditions throughout the attractions (e.g., extreme heat/cold, wind, rain, snow)
- Bend and lift between 25 and 50 pounds
Items needed for possible employment
- Completion of on-line application, https://answersingenesis.org
- Resume
- Salary requirements
- Salvation testimony
- Confirmation of agreement with the AiG Statement of Faith
- Completion of a Background Check and Pre-Employment Drug Screen